How to get a Jira Service Desk Request name in script runner, script fields ?

[Maikes]

Hi Dear Colleagues from Atlassian, 

I want to get the request type name to compare in a [Switch Case] in Script Runner Fields. 

Do someaone knows how to help me ? 

Regards

[Alejandro Suárez]

Hi @Maikes 

I guess that what you need is to get the name of the request type instead of his key (the value you got from getCustomFieldValue())

So here you go:

import com.atlassian.jira.component.ComponentAccessor
import com.atlassian.jira.issue.Issue
import com.atlassian.jira.user.ApplicationUser
import com.atlassian.servicedesk.api.requesttype.RequestType
import com.atlassian.servicedesk.api.requesttype.RequestTypeQuery
import com.atlassian.servicedesk.api.requesttype.RequestTypeService
import com.atlassian.servicedesk.api.util.paging.PagedResponse
import com.onresolve.scriptrunner.runner.customisers.WithPlugin

@WithPlugin("com.atlassian.servicedesk")

String requestTypeName = getRequestTypeName(issue)
String scriptFieldResult

switch (requestTypeName) {
    case "RequestTypeName1": scriptFieldResult = "Whatever I want to show on this request type"; break
    case "RequestTypeName2": scriptFieldResult = "Whatever I want to show on this request type"; break
    default: scriptFieldResult = "Whatever I want to show if i dont find any request type with the previous names"
}
return scriptFieldResult

static String getRequestTypeName(Issue issue) {
    RequestTypeService requestTypeService = ComponentAccessor.getOSGiComponentInstanceOfType(RequestTypeService)
    ApplicationUser currentUser = ComponentAccessor.getJiraAuthenticationContext().getLoggedInUser()
    RequestTypeQuery requestTypeQuery = requestTypeService.newQueryBuilder()
            .issue(issue.getId())
            .build()
    PagedResponse<RequestType> pagedResponse = requestTypeService.getRequestTypes(currentUser, requestTypeQuery)
    return pagedResponse?.first()?.getName()
}

[Alejandro Suárez]

Forgot to tell I'm assuming that you have JSD 4.0+ (Jira 8.0+), if you are using 7.X it wont work like that (SD API changes in 8.X).

If that's the case don't worry, I'll give you the correct code.