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How to Auto set Reporter's Manager as Approver in Jira Service Desk


I am trying to set Reporter's Manager as Approver for Issue Types Service Request with Approval 
I am fetching Reporter's Manger Details (Name,Email Address, ID) from an Employee Database or using a LDAP query.

When a User Raises a Request with Approval,  His Manager should be assigned as Approver without User selecting the Approver himself.


Thanks & Regards

1 answer

0 votes
Florian Rising Star Aug 25, 2020

As far as I know this is not possible with Jira built in functionality. You cannot create relations between users other than putting them in a group. Maybe with an external database and some plugins. It’s just an educated guess I have never tried it but this plugin looks promising:

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