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Does Scriptrunner work with ACTIONS FOR JIRA SERVICE DESK

I would like to the same behaviors 

2 answers

0 votes

It can, yes.

Hi @Nic Brough _Adaptavist_ 

do I have to change the configurations to get the behaviour? I don't figured out how to get the behaviour on the actions for service desk displays.

Hi Nic, thx for your answer. So far, I have configured the mapping:

2020-01-22 08_33_52-Behaviours - AlBo JIRA.png

Now I am trying to get the following behaviour. This is the Action for Service Desk display:

2020-01-22 08_37_06-Test für den Vorgesetzten - Schulung beantragen - Service Desk.png

When I choose IHK from Träger, the field Startdatum should be hidden. But there is no reaction. Here is the code:

2020-01-22 08_40_13-Behaviours - AlBo JIRA.png

What is wrong?

I think you've written a condition and not told it to do anything.

Instead of doing the show/hide in the script, use the "shown" flag and a condition that says "if customfield Trager = IHK".

Hey Nic,

thanks for your advice. But there is no condition for "if customfield Trager = IHK"

2020-01-23 10_22_32-Behaviours - AlBo JIRA.png

No, sorry, I've not been clear on "condition" - although Jira uses the word to describe workflow conditions, it's been used in Scriptrunner behaviors as well.  If you look at your first screenshot, there's a line about "conditions" there as well.

You mean that one, right?2020-01-23 11_03_31-Does Scriptrunner work with ACTIONS FOR JIRA SERVI....png

But when I do so, I get that display:

2020-01-23 10_22_32-Behaviours - AlBo JIRA.png

Am I blind? :/


Finally, did you manage to make Behaviours working with Actions for JSD ?

ScriptRunner Behaviours are not currently compatible with Deviniti's Actions for Jira Service Management. We have an existing improvement ticket for this here:

We would recommend voting for that if you want this implemented in the future for ScriptRunner.

Kind regards,


Adaptavist Product Support 

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