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Customer Account to User Picker Custom Field on Customer Portal


Hi Community, Is it possible to set default value in user picker custom field by the current user in customer portal? using behavior ?

Screenshot from 2018-10-03 11_29_58.pngI need to capture the current user on" Requested for " user picker custom field  like on the above "Raise this request on behalf of" system field.


I tried it using this behavior , place it on Initialiser, mapped to Service Desk Project, because I just want it to become a default value. but no luck, any chances? When I try to check the console in chrome (f12)

When user is admin account, it can capture the user and place on the field, but when the user is customer account, it returns this error

Screenshot from 2018-10-03 13_38_08.png

 Upon checking the behavior log , it returns this message:

2018-10-04 02:02:06,584 http-nio-8080-exec-8 DEBUG legoteam 122x13663x1 12ftncq, /rest/scriptrunner/behaviours/latest/jsd/jsd/validatorsByPid.json [c.o.j.groovy.user.FieldBehaviours] ------------------------TESTING BEHAVIOR-------------------------------

Upon checking /rest/scriptrunner/behaviours/latest/jsd/jsd/validatorsByPid.json, it returns this message:

"Cannot retrieve validators from PortalID: '{null}' , Request Type ID : '{null}'"

This is the code:

import com.onresolve.jira.groovy.user.FormField
import com.onresolve.jira.groovy.user.FieldBehaviours
import com.atlassian.jira.ComponentManager
import com.atlassian.jira.user.ApplicationUser
import com.atlassian.jira.component.ComponentAccessor

def requestorField = getFieldById("customfield_10385")

def currentUserName = ComponentAccessor.getJiraAuthenticationContext().getLoggedInUser().getName()

6 answers

Hello Alvin.

We appreciate the urgency of your issue, but as far as I know, your issue is already assigned to one of our best support staff. Please be patient, as your issue doesn't look like something trivial, and we have more than one customer to attend in the course of one day.

We appreciate your patience and thank you for it.

Do say if I can be of any help.




@Jamie Echlin _Adaptavist_

This is the issue pertaining to SRJIRA-2998

@Alvin did you solve the problem? I've got the same problem using scriptrunner 6.0.2-p5.

If I log it, it shows the value has been updated but it the value does not show up in the customer portal's userpicker :o(




Hi @Stefan Bärthlein ,

Good day! If you have an extension for jira service desk, you can go to project settings and check on the bottom part, the extension , and click on General.

From there you will see a 'fill user picker' field , just put the user picker custom field you've made on that line :)

I haven't resolved it via scriptrunner. Let me know if you need any help :)

Best Regards,


Hi @Alvin 

thank you very much for the fast response!!!

How is this extension called, I assume you mean an "addon" like scriptrunner by that?

I want to solve the problem with scriptrunner as I don't have any money to spend on a new addon for now :o(




Hi @Stefan Bärthlein 

As far as I know, yes it is an addon. Have you tried to use the code I've provided above?

Yes, I tried everything I could imagine - just opened an issue at adaptavist. 

Thank you very much!

Hi @Stefan Bärthlein ,

Here's the link that I've raised on adaptavist regarding with this issue:

Hello @Alvin 

thanx for the link, I think this is another problem because I have a different setting, the user can select other users but I'm unable to set the value in the customer portal using the sr behaviour.settings.png

Can someone help? Thanks

can someone help from adaptavist? thanks

Hi @Thanos Batagiannis [Adaptavist] , I am logging in as customer account and as admin account. If admin account is the current user,  it will be placed on the requested for field, if a customer account. it will not update. any suggestions?

Hey Alvin, 

I think you have to check the application logs. There should be more information in there. 

I believe the problem is with the 


If the user is not logged in then this will return null 

Hi @Thanos Batagiannis [Adaptavist] , is it on the built in scripts?

Hey Alvin, 

You raised an issue on our support portal, I replied to you over there, telling you the same thing, to please check your application logs and attach them. 

Your issue is not going to be solved by mentioning people in the community. 

Regards, Thanos

I attached two files already

Keri Atlassian Team Oct 03, 2018

Sorry, I'm not a ScriptRunner expert, hopefully someone from the ScriptRunner thread can help. 

Hi @Keri, do you think it is a problem within json of jira api itself?

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