It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Customer Account to User Picker Custom Field on Customer Portal Edited

Alvin Parreno Oct 03, 2018

Hi Community, Is it possible to set default value in user picker custom field by the current user in customer portal? using behavior ?

Screenshot from 2018-10-03 11_29_58.pngI need to capture the current user on" Requested for " user picker custom field  like on the above "Raise this request on behalf of" system field.

 

I tried it using this behavior , place it on Initialiser, mapped to Service Desk Project, because I just want it to become a default value. but no luck, any chances? When I try to check the console in chrome (f12)

When user is admin account, it can capture the user and place on the field, but when the user is customer account, it returns this error

Screenshot from 2018-10-03 13_38_08.png

 Upon checking the behavior log , it returns this message:

2018-10-04 02:02:06,584 http-nio-8080-exec-8 DEBUG legoteam 122x13663x1 12ftncq 54.153.253.180,10.66.49.4 /rest/scriptrunner/behaviours/latest/jsd/jsd/validatorsByPid.json [c.o.j.groovy.user.FieldBehaviours] ------------------------TESTING BEHAVIOR-------------------------------

Upon checking /rest/scriptrunner/behaviours/latest/jsd/jsd/validatorsByPid.json, it returns this message:

"Cannot retrieve validators from PortalID: '{null}' , Request Type ID : '{null}'"

This is the code:

import com.onresolve.jira.groovy.user.FormField
import com.onresolve.jira.groovy.user.FieldBehaviours
import com.atlassian.jira.ComponentManager
import com.atlassian.jira.user.ApplicationUser
import com.atlassian.jira.component.ComponentAccessor

def requestorField = getFieldById("customfield_10385")

def currentUserName = ComponentAccessor.getJiraAuthenticationContext().getLoggedInUser().getName()
requestorField.setFormValue(currentUserName)

6 answers

Alvin Parreno Oct 04, 2018 • edited

+1

0 votes
Alvin Parreno Oct 03, 2018
Keri Duthie Atlassian Team Oct 03, 2018

Sorry, I'm not a ScriptRunner expert, hopefully someone from the ScriptRunner thread can help. 

Alvin Parreno Oct 03, 2018

Hi @Keri Duthie, do you think it is a problem within json of jira api itself?

0 votes
Thanos Batagiannis [Adaptavist] Community Leader Oct 03, 2018

Hey Alvin, 

I think you have to check the application logs. There should be more information in there. 

I believe the problem is with the 

ComponentAccessor.getJiraAuthenticationContext().getLoggedInUser().getName()

If the user is not logged in then this will return null 

Alvin Parreno Oct 03, 2018

Hi @Thanos Batagiannis [Adaptavist] , is it on the built in scripts?

Thanos Batagiannis [Adaptavist] Community Leader Oct 04, 2018

Hey Alvin, 

You raised an issue on our support portal, I replied to you over there, telling you the same thing, to please check your application logs and attach them. 

Your issue is not going to be solved by mentioning people in the community. 

Regards, Thanos

Alvin Parreno Oct 04, 2018

Hi @Thanos Batagiannis [Adaptavist], I already replied. 

Alvin Parreno Oct 04, 2018

I attached two files already

0 votes
Alvin Parreno Oct 03, 2018

Hi @Thanos Batagiannis [Adaptavist] , I am logging in as customer account and as admin account. If admin account is the current user,  it will be placed on the requested for field, if a customer account. it will not update. any suggestions?

0 votes
Alvin Parreno Oct 03, 2018

Can someone help? Thanks

Alvin Parreno Oct 04, 2018

can someone help from adaptavist? thanks

Hello Alvin.

We appreciate the urgency of your issue, but as far as I know, your issue is already assigned to one of our best support staff. Please be patient, as your issue doesn't look like something trivial, and we have more than one customer to attend in the course of one day.

We appreciate your patience and thank you for it.

Do say if I can be of any help.

Cheers

DY

Alvin Parreno Oct 09, 2018 • edited

@JamieA

@Jamie Echlin

This is the issue pertaining to SRJIRA-2998

Suggest an answer

Log in or Sign up to answer
This widget could not be displayed.
This widget could not be displayed.
Community showcase
Published in Marketplace Apps & Integrations

Webinar alert! An IT Admin's Guide to Securing Collaboration at Scale

Hello, Atlassian Community! My name is Dave Meyer and I'm a Principal Product Manager at Atlassian. I wanted to give this community a heads up about an upcoming Webinar that might be of interest...

161 views 2 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you