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Discover how customers can edit requests by themselves: FREE SHOWCASE

If you use a service desk, just know you can improve your portal for customers and agents. 

We're organizing a free webinar where we will talk about how to extend service desk portal possibilities to create a better customer experience and make agents' work less tedious. 

Whether you're a leader, agent, or admin, this demo is tailored to help you unlock the full potential of your customer portal.

⏰ When? 

We understand that time zones can be challenging, so we've set up two different sessions. Pick the time at your convenience 😊

πŸ“† November 15, 2023.  

11AM CET / 3:30 PM IST https://appsvio.clickmeeting.com/product-showcase-feature-bundle-app-11-am-cet 

6 PM CET / 11 AM EST 

https://appsvio.clickmeeting.com/product-showcase-feature-bundle-app-6-pm-cet 

❓ What to expect:

Feature Bundle for Jira Service Management is a solution that extends service desk limitations with features: 

  • edit request (also used for ticket escalation), 
  • displaying the ticket's workflow stage on the request details view and how much is yet to end, 
  • display additional field values like who the reporter is,
  • dynamic banners – with many customizable options. 

We will provide a features overview, detailed configuration and ITSM use cases.

βœ… Benefits of our approach: 

  • Agents don't get stuck waiting for answers
  • Meeting SLA faster
  • Editing requests prevents making mistakes or filling in the wrong data
  • Customers are constantly up-to-date
  • Self-service spirit
  • Agents with more efficient work
  • Transparent and clear touchpoints with customers

 

 πŸ”Ž Why Attend:

This is a perfect opportunity for you to gain hands-on knowledge from Krzysztof, our CEO, who will walk you through the configuration process and share real-world ITSM use cases. Whether you're a leader, agent, admin, this demo is tailored to help you unlock the full potential of your customer portal.

 

Save your spot for free, cause why not πŸ˜‰

 

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