Hello, I have a project manager whose decision to use JSM is contingent upon the platform's ability to handle high volume of tickets through the portal, many of which may be submitted simultaneously...
Hi, The goal is to modify existing JIRA Service project. Take over issue types, request types and workflows from another JIRA Service project. What is the recommended sequence of actions (road map)?
Hello again guys, I have a new automation set up to extract the values of a few fields that are coming in via email into the actual fields in JIRA. For whatever reason, when I check the audit log, t...
I've created a custom field (cascading list type) and I need to add more options to the list. How to add to an already existing custom field?
Hi there, Is there a way to reduce the white space consumed by these fields that I have highlighted in the image below. Had a few people who are testing complain about all the space being consu...
Dear Comunity, I have some projects in my enviroment, and i want to share forms betewen the projects. When i use the option "More () > Copy to other projects." the form dont show...
I need a list of attributes to use in the automaton. Where can I download the list of attributes for Automation? Thank you
How can we have forms push the data to the fields? We have field linked from forms are on the screens to show the data but after an issue is created the form data is not replicating to the custom fie...
I clicked in the "Learn more about post-incident reviews" link in the Features section of a JSM project, read the full text, clicked in Learn more about best practices for post-incident reviews, and ...
Hi all, I have two portals which are open and can be accessed by anyone and no accounts are required. I want my projects to be like this: - Customers for project A can create tickets per portal or...
Hi, Have a very odd problem setting the correct spelling for a work category. This is via work categories>Service Requests>Audio Visual Problems... For an unknown reason the spelling of Audi...
Greetings! In Jira there is ever present Search Bar which is great for fast search through system. Unfortunately the search logic really gets me. Scenario number 1 We searched for certain ...
My client has 200+ users who need to access and submit a form/task using the portal. The workflow we have setup is the task has to be approved or declined by a manager. It's almost as if I need two d...
Boa Tarde, Como, se for possível, eu posso pegar todos chamados com valores duplicados na descrição em uma consulta em JQL? Obrigado
Is it possible to restrict some fields like due date to the reporter or assignee, meaning only that person(reporter/assignee) will be able to set/modify the due date. Perhaps an automation could be o...