Hi. I currently have a Project Automation rule that looks for a specific phrase whenever that phrase is added to the Comments section. This is achieved via a Canned Response that is adds the specific...
I am looking to send assignees on tickets a chase for action but without them knowing it has come from me. It could be one of 3-4 "ticket managers" who are behind the chase message. Is there a...
Hi I have got a drop down field against certain request types. Looks like there is a limit of 55 field options. Is anyone aware of any workaround please? I cannot either add another drop-down fie...
I recently learned about this bug that causes Jira to miscalculate the first response and/or resolution time on a service desk ticket where a service desk agent is also listed as a request participan...
Im trying to show a set of results which is looking for a specific set of part numbers in all statuses except closed. I can do it without the part numbers but as soon as I put them in it showe...
When an automated email is generated, some members aren't able to access the pictures that are associated with the email. They have access except for editing (they are outside of our organization, bu...
Hello, I'm setting up Zendesk/JIRA integration and I have some questions. The configuration options within JIRA seem limited. Is there a way I can use automations any time a ticket is c...
One agent in my service desk project stopped receiving email notifications over a month ago. Before they stopped it was working fine for him for several months. This is the only agent that has this i...
Hi - I can't seem to find how to edit what our customers see as a offline message during and after hours. Can anyone point me to that? Thanks! Sarah
Can you mass update assets in Jira Insight asset manager? For example can you pick 10 assets at once to update all the assets at the same time? How to move items mass uploaded by CSV into their re...
Hi! I am currently using the default notification scheme for my agents and customers. I am trying to figure out how to send the notifications using issue types as a trigger. For example, one of my is...
Hi all, I'm new to this community. Current status: - We're using Jira, Confluence etc already on-premise, but still OTRS as ticket system. My company wants to migrate the on-prem Atlassian stuff t...
Hi we have a problem when try to delete object with inbound references we use DELETE method: DELETE:XXXX/rest/insight/1.0/object/436352 but it responds with HTTP 500 because it object hav...
Any help with direction would be greatly appreciated! I send an email to the default email account for our cloud based JSM. - Email contains a subject and simple description - No CC's on the email...
So we have 2 Service Desks Projects. 1 for IT and 1 for Finance. Everyone in the company has access (as "customer") to the both of them. But several people are now flagging when they...