What are the steps we can follow. As i have seen the documentation burt some doubts.ANyone can help to solve this.
I am a admin for specific project. I want to notify me if there is a ticket that was still unassigned for about 24hours. How can i apply this on automation
I am trying to think of a "Best way" to setup my SLA's for problem tickets. The issue I am having is that I now have agents that are not just in one location (timezone) Initially our SLA's were Cri...
I am trying to edit the form that the requestor fills out so that I can add titles and divide the form by sections. Is this possible? I have a request that the marketing managers fill out...
Hi! I want my customer to be informed of the "Time to resolved" SLA in his ticket as soon as I categorized the ticket and assigned to the respective queue. What do you think is the best way? I...
Last weekend we did the upgrade from Jira Service Management 4.20.2 to 4.22.2 Jira Core 8.20.2 to 8.22.2 Insight version 9.1.3 to 9.1.11 After the upgrade we lost some objects it ...
Hi, I have four projects in Jira Service Management. In all projects, I have added customers to the organization under the menu selection Customers. But now customers can no longer access the porta...
Looking for documentation/training for customers where it shows how to use the portal from sign up, logging in to managing their tickets etc.
Is this a known issue? It didn't move the Epics it was supposed to but moved everything else, removing the connection. It seems like when you update a child task within an epic it provides an update...
Hi I want to make an automation for when the ticket is in approval status to validate that it is the right organization that is put in the organization field and makes a check with the first c...
What is the easiest way to ensure that a project's tickets and it's boards can only be seen by a select couple of people?
Hey, one of pur customer has a new email adress and I would like to change this email adress. But if I click on view profile, the answer is, that the profil doesn´t exit. How c...
Hi. I currently have a Project Automation rule that looks for a specific phrase whenever that phrase is added to the Comments section. This is achieved via a Canned Response that is adds the specific...
I am looking to send assignees on tickets a chase for action but without them knowing it has come from me. It could be one of 3-4 "ticket managers" who are behind the chase message. Is there a...
Hi I have got a drop down field against certain request types. Looks like there is a limit of 55 field options. Is anyone aware of any workaround please? I cannot either add another drop-down fie...