How can we have forms push the data to the fields? We have field linked from forms are on the screens to show the data but after an issue is created the form data is not replicating to the custom fie...
I clicked in the "Learn more about post-incident reviews" link in the Features section of a JSM project, read the full text, clicked in Learn more about best practices for post-incident reviews, and ...
Hi all, I have two portals which are open and can be accessed by anyone and no accounts are required. I want my projects to be like this: - Customers for project A can create tickets per portal or...
Hi, Have a very odd problem setting the correct spelling for a work category. This is via work categories>Service Requests>Audio Visual Problems... For an unknown reason the spelling of Audi...
Greetings! In Jira there is ever present Search Bar which is great for fast search through system. Unfortunately the search logic really gets me. Scenario number 1 We searched for certain ...
My client has 200+ users who need to access and submit a form/task using the portal. The workflow we have setup is the task has to be approved or declined by a manager. It's almost as if I need two d...
Boa Tarde, Como, se for possível, eu posso pegar todos chamados com valores duplicados na descrição em uma consulta em JQL? Obrigado
Is it possible to restrict some fields like due date to the reporter or assignee, meaning only that person(reporter/assignee) will be able to set/modify the due date. Perhaps an automation could be o...
Hi all, did anyone else already had problems installing Backbone on a Service management instance? I´m getting error messages for about 2 days now. BR Dennis
Adjust client issue details page.
We are trying to set-up organizations inside of a Service Management project. However, when we attempt to add a customer (user in AD without any licenses), there is an error message, "This customer i...
What are the steps we can follow. As i have seen the documentation burt some doubts.ANyone can help to solve this.
I am a admin for specific project. I want to notify me if there is a ticket that was still unassigned for about 24hours. How can i apply this on automation
I am trying to think of a "Best way" to setup my SLA's for problem tickets. The issue I am having is that I now have agents that are not just in one location (timezone) Initially our SLA's were Cri...
I am trying to edit the form that the requestor fills out so that I can add titles and divide the form by sections. Is this possible? I have a request that the marketing managers fill out...