This seems to be a very simple thing but the results are always different from what I was expecting. I want to look at issues created between the 1st and last day of a specific month, however, it ne...
I just upgraded from Jira Service Management 8.20.2 to 8.20.8 and noticed that when assigning a ticket to an agent, the agent drop-down list shows a duplicate of each agent. Does anyone know why this...
Hi , our setup already has an email integrated for case creation : when customers send email to support@****.atlassian.net as Service Request is being created for them automatically .&nbs...
I would like to hide a portal icon on the central help page, so the client would only access it via the sent link.
When an agent is viewing a service request, how can we provide them the ability to update the date in the service request with such a changing urgency? Thank you
Looking for information with what can't you do in the JSM Help Center?
We would like to know how can we get the change management workflow described in your documentation https://confluence.atlassian.com/servicedeskcloud/managing-changes-with-your-it-service-de...
Hello, I have a project manager whose decision to use JSM is contingent upon the platform's ability to handle high volume of tickets through the portal, many of which may be submitted simultaneously...
Hi, The goal is to modify existing JIRA Service project. Take over issue types, request types and workflows from another JIRA Service project. What is the recommended sequence of actions (road map)?
Hello again guys, I have a new automation set up to extract the values of a few fields that are coming in via email into the actual fields in JIRA. For whatever reason, when I check the audit log, t...
I've created a custom field (cascading list type) and I need to add more options to the list. How to add to an already existing custom field?
Hi there, Is there a way to reduce the white space consumed by these fields that I have highlighted in the image below. Had a few people who are testing complain about all the space being consu...
Dear Comunity, I have some projects in my enviroment, and i want to share forms betewen the projects. When i use the option "More () > Copy to other projects." the form dont show...
I need a list of attributes to use in the automaton. Where can I download the list of attributes for Automation? Thank you
How can we have forms push the data to the fields? We have field linked from forms are on the screens to show the data but after an issue is created the form data is not replicating to the custom fie...