Hello everyone, How do i remove a service management project from the portal? Anytime i create a service management project, it is automatically added to the portal. I want to choose which project ...
I just want the key value of issue created in my application, so that I can add data from my application. I have try to do that using API but I am not able to succeed. Other than this I have created ...
Hello, Following the breakdown on the Atlassian Cloud environments, the question of a backup solution arises! What are the existing solutions, in the event of a failure of cloud instances, to set u...
Can I like add one workflow template and use every time that when I create a new project? I don't wanna built every work flow again and again
After the issue is resolved in JSM and the completion email is sent to the customer, can't it be registered as a new issue when the customer makes an additional request? Currently, it seems to be add...
Just an example of an base automation for my idea is in this Print Screen. So I want to make this automation to only add this to the summary and not to completely erase everything that was there and ...
Hi there, I would like users to receive the notification email so they can reply directly through that email and have the reply reflect as a new comment in the jira issue. However, even though I se...
Hi im an administrator of a 2k Data Center Jira Instance. Actually we want to start with JIRA insight to automatically get Device and User informations on the tickets from their reporters. I know i h...
Hi so I have a doubt. How can I create a automation that sends the exactly that we're on, in a comment? Like it's day 22/05 and the automation send as an action on the rule "it's day 22/05"...
Currently, I can pin certain fields that are important to me but I can't seem to pin any custom fields, especially those that are Insight Objects. I have custom fields for Category and Sub Category ...
Project logo are not updated in Customer Portal Hi, I am trying to update the logo of the project but it is not beeing updated. Maybe I am missing anything. This is the logo I want to updat...
An initial ticket gets created in Jira. From that point forward, whenever a comment is added, a new ticket gets created so we end up with 4,5,6,.... tickets for the same issue.
Hello, Performing Custom Field audit and want to know what is best practice for keeping this area of the application up to date. Thank you
All users have lost access to the project and no boards are showing anymore. Could anyone tell the reason?
We have setup a Jira Service Desk project and added all internal staff as customers. Theses customers also have Jira licenses. I am the admin of the project. Currently staff sends an ema...