For example : I am having two single choice field, one is category and other is sub category Field. In category I am having value A,B and in sub category, I am having A1,A2,B1,B2. By default sub cate...
Hi, I have migrated 325 issues from One instance to another which is i have exported from source to Target instance and Issues are imported successfully. But once the import is complete...
Hi Community. One of my team member asked if Agents are able to change the Customer (i.e. the Reporter of the issue) on an already created JSM issue. In this use case, the Customer does have a Jira...
We need to add Jira service management on our current Jira licenses
Hi, I have Two Projects name as Service Desk-Dev and Service Desk-Prod in Service Management. 1. In Service Desk- Dev: I have configured Custom fields, Screens, Screen Schemas, Notifications, Noti...
Is it possible to create different survey format under the same project 1 Create separate surveys for incidents and service requests. 2 Create surveys with multiple question types like...
Hi everyone, I have some projects in Jira, where I'm tracking some software development projects. Recently we acquired Jira service management, and we want, if there's any possibility, link a...
Hi, we are implementing the use of the Knowledge Base that is linked to our Jira Service Management cloud. Currently, we have set up 1 language (the default one) but we want to also help our custome...
I want to restricted a user/member from creating/editing issues. I want the grant the read only account permission to a user/member to browse issues in a jira cloud project.
As a business owner, you know that time is money. Every hour you spend working on a project is valuable, regardless of whether it is billable or not. That's why it's important to track both total bil...
Happy Sunday everyone! We hope you've had a fantastic start to your 2024 so far. Join us tomorrow, February 26th at our first in-person event of the year as @Mike Rink -drawio Diagra...
🍻 💸 Welcome to Apptoberfest expense managment! Vacations, the perfect escape from the daily grind. But let's be honest, vacations come with expenses - transportation, hotels, food, event tickets,...
In our busy lives, it's nearly impossible to remember every task, appointment, or deadline. That's where Jira Issue Reminders come to the rescue.📆 Reminders keep our most important priorities...
What’s coming A couple of months ago, we made efficiency changes to four Jira tables. Since then, we’ve observed significant improvement in query performance on Atlassian Analytics. To have a...
While I have been implementing and maintaining Service Management projects for many years, I only recently ran into the following problem. I searched the Community and the Atlassian documentation for...