Experiencing an issue in which multiple customers are seeing tickets from other users. What could be causing this?
Hola comunidad! Tengo el siguiente problema.. Por ejemplo en un issue MDS-1 estoy vinculando otros issues MDS-2 y MDS-3, Mi intención es que al comentar en MDS-2 o MDS-3 este comentario también vea ...
I want to "move" an issue from service project to software project. I can both "create" and have access to "move" in the service project, but can't find the option. Note: I alrea...
I created a new JSM project and added a organization everything seemed fine. However when I had a user test creating a ticket everyone in the organization got the notification. I tr...
Hello, I would like to know if it's possible to hide or remove the panels that are displayed on the home screen of the Help Center. Specifically, I am aiming to create two separate Help Centers rath...
Hi, is it possible to disable the hole Customer Portal in a Service Project? Much thanks in advance! Regards, Dennis
I would like to add two users from two different companies in my JSM Cloud Management, both the users don't have access to the Jira Products. Please note, both the users are agent not customers. &nb...
We suspend members from project but unless we remove the member, dose it includes the cost.
I created an organization, but the organization is not activated in the issue form. How can I make the organizational list visible in the issue form?
Hello, I am experimenting with using Atlassian Assist with Slack to automate ticket creation on a JSM board. I have the app integration setup and it works, but now I would like to be able to set som...
When a customer goes to create a ticket these are the errors I get. I only have two option for ticket creation. Any ideas on what this could be? I created a new request with the same fault. This is a...
Hi @AlL, from the API documentation I can see that I can add users to an Organization by adding the accountIds of the users to the organizationId. But there seems to be no way of add...
Hello, Its possible to export my service project data into sheets? Thank you!
Hello I need to give acces to one collaborator to review detailed info of all issues of a project, but I need to limit to read-only the actions this person coluld do in that project. How could I do...
I want to delete highlighted time in this filter