Confluence is a robust tool that organizations rely on for keeping teams aligned and informed. Yet, while the built-in child tabs feature does its job, it often falls short when it comes to visual ap...
Providing efficient support is integral to building a sustainable & growth oriented business. The efficient support will help ensure satisfaction and loyalty in the long run. However, often, cu...
For one of our projects we have email replies turned on. These are working as expected, if the recipient replies to the email their reply is added as a comment on the ticket they are replying to.&nbs...
Hello, I have a trigger on an issue in project A, then I create an issue on project B, in a branch of the automation as it is conditional. Finally, I want to link both the trigger issue and the o...
Can we edit/update the existing Customer Fields in JSM, I basically want to add more options under on of the customer feilds I created in past with type Select List(Single choice) , when I ed...
Hi everyone, I have an inquiry about the request type and issue type When customer submit a ticket via Jira customer portal, it will link with a request type. In case, customer wants to ask about i...
Hi everyone, I need to send an email to an outside client and I can pull all the data I need from JSON customfield_101** etc from the ticket but I can't figure out how to get the name of an as...
Hello, We have dedicated project for one Client/User which raises a ticket when it's needed, but one day, out of a clear blue sky we started to receive massive number of duplicated message...
We are moving out of Kayako to JSM. We currently have a mechanism to create a custom follow up on issues to which reopen the issue with a specific status and have it add internal notes or post a repl...
Dear, One of our customers are using Jitbit helpdesk solution and they would like to integrate it with our Jira Service Management (Cloud) environment in the way so they can open new Jira tickets in...
Here's why Idea Hub is important for your JPD project Managing duplicates in your public feature request and product discovery boards can be a real headache. Duplicates and similar ideas will c...
We’re officially 4 weeks out from Atlassian Team '24 Europe and the full agenda has been released. Get ready for exciting keynotes with the Chief of Global Football Development, Arsène Wenger,...
One of the things that still amazes me every day is that I’m not a technical person (well, I can be, but not regarding software tool administration), and I’m still working around this great Atlassian...
Happy Apptoberfest everyone! This is the most exciting community event of the year (at least for us at Jexo 😁) Last year we were talking about how to prioritize pub crawl with Foxly.  ...
Hello, Confluence Cloud enthusiasts! [March 28 Update] The Early Access Program is full for now - but we'll update this post if there are any openings. Thanks to all that signed up! [March ...