Jack Brickey Expert

I have gone live recently with JSD and found that the tickets I imported from our previous system (Spiceworks) do not show up in the portal. Example: I have a user Michelle that happens to have say 6 tickets open in the system thru import. If she goes to the portal the "Requests" in upper right corner show no tickets.…

Introduction I have been working with Atlassian products for many years now. I started out with server solution for Jira and Confluence back in about 2011 and that carried me thru two different companies. In 2016, I moved to the Cloud for my new and current company. As many will likely agree, the Cloud can be a bit of a…

My company (Fortress Solutions, Fortress UAV)is looking to hire an IT engineering primarily focused on administration of Atlassian and related addons. The position will be at our Plano, Tx location but will support the entire company with facilities in Leesburg, Fla. and Lenexa, KS as well as remote users. Apply via email:…

As we begin to expand our use of JSD for external customers the need for an integrated chat is becoming quite important. I would like to hear from others on their successful or not so successful efforts. Note that I am on Cloud which is quite restricted on this front it would seem after spending time in the Marketplace. I…

I am building a workflow for HR staffing. In that workflow the first status is BU Approval if approved it is transitioned to CFO Approval status and from there an HR JSD agent takes control of the process. I have gone thru Atlassian documentation and they mention that multi-step approvals are possible but don't provide an…

I'm looking to move my company's help desk system from Spiceworks to Service Desk. I was able to perform a basic CSV import by running an "all tickets" report in Spiceworks w/ the columns of interest. However, this method won't pick up all comments nor the attachments so I have switched to attempting to import the JSON…

As with most of the members of the Atlassian Community I’m a lover of all things Atlassian but I wanted to take a moment to extend that love to two addons I have been using more and more of late. If you use either please leave a comment as to how and maybe a tip or two you can share w/ others. If you don’t, I encourage you…

It is shaping up to be another great Summit. The keynote had some interesting announcements, e.g. the new Jira Align, focus on cloud continues to loom large with some great new features and scale to 10K users.

Enjoyed a refresher course on Confluence shortcuts here at Summit. I always forget these so it was great reminder! Here are a few for Cloud to get this discussion rolling. Please share your favorites for the benefit of all! *Italic* **Bold** ~~Strikethrough~~ //date gr (go recent) #HEADING 1 ##Heading 2 ###heading 3

So I have been struggling w/ finding the cause to a create notification issue and hoping someone in the Community can kick me in the right direction. I have a project in JSD w/ a couple agent. One of the agents came to me a month or so back indicating that they are not always getting notified on issue create. Just now he…

(JSD-cloud) I haven't paid attention to the "Request Type" in the view screen for some time and I ran across the following situation today and am a bit perplexed. To the best of my knowledge "Customer Request Type" and "Request Type" are the same field and yet the view screen would seem to refute my understanding. It is…

This seems to be a long standing issue (CONFSERVER-26011) since as early as 2012. It is very frustrating as it allows me to paste it in and appears fine when in edit mode but once you publish it shows as broken image. So I use Firefox to paste images and safari for the rest of my work. Sure I could just switch to Firefox…

I can't seem to find Atlassian documentation for this nor any previous questions in the forum here. If I click on Requests (top RH corner) I have two choices: My Requests and All Requests. All Requests doesn't appear to do what I would have thought. All I see are the request I made. Similarly, there is a drop down on the…

This is a recent behaviour (bug?) I think. Has anyone else experienced. I didn't immediately see a bug reported when i just looked but will continue to peruse. Basically, i'm knee deep into editing a page and specifically a table w/in that page when I select text that spans cells. As soon as I do that the view jumps to the…

Today I have a project that I have setup with unique issue types and unique workflows per issue type. Part of the solution includes post functions in the Create transition to designate the assignee, again based upon Issue Type. Now I am adding another business unit to the project that requires different assignees. Looking…

So for a long time now I have been meaning to research the apparent disappearance of the "View on board" link when on the issue view screen. I know for sure this was there back in the day that I was using server and I'm pretty sure it was there when I first began using cloud. I really liked/used this link. Any ideas from…

As an admin I would like to be able to find all filters that have a subscription defined.

So I found a few similar questions in the Community but they didn't seem to solve my issue. I seem to recall from my server days I could do this but I cannot find anyway to do this in the cloud. If not then the workaround is simply to have the new owner copy the dashboard and then I can kill mine but would like to know if…