Has anyone had experience importing from Spiceworks into Service Desk?

Question

I'm looking to move my company's help desk system from Spiceworks to Service Desk. I was able to perform a basic CSV import by running an "all tickets" report in Spiceworks w/ the columns of interest. However, this method won't pick up all comments nor the attachments so I have switched to attempting to import the JSON file that is created via the export function w/in Spiceworks. I removed unrecognized and unnecessary user attributes, e.g. department, cell_phone, last_name, etc. leaving on the email and an "import_id". The import_id is reference w/in the "tickets" section of the JSON for for things like assigned_to, reporter, etc. The import does not recognize "import_id".

Any ideas would be appreciated.

Randal Schmidt · Answer

Do you still have your notes from moving from Spiceworks to Jira Service Desk?  Our Spiceworks is on premise and running on Windows 7.  This might be a good time to go to the cloud and eliminate the on premise help desk solution.  I have experience with Jira already including using Powershell to create tickets and update tickets and do additional filtered alerts.

Phill Purnell · Answer

Hi I'm also in the process of moving from Spiceworks to Service Desk. So far imported 12,000 issues but only included the first email and no comments or notes. Is there a way of exporting them and adding them to existing issues?

Nestor Urquiza_utwybq · Answer

Probably not perfect but it worked for us http://thinkinginsoftware.blogspot.com/2017/12/migrating-spiceworks-to-jira-service.html