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Help understanding Requests page on portal

Jack Brickey

I can't seem to find Atlassian documentation for this nor any previous questions in the forum here.

If I click on Requests (top RH corner) I have two choices: My Requests and All Requests.

All Requests doesn't appear to do what I would have thought. All I see are the request I made.

Similarly, there is a drop down on the Requests page that includes: Created by Me, Created by Anyone, Where I am a participant. Again, i would assume the Created by Anyone would show me all requests created but I get nothing. I also get nothing w/ Where I am a participant but that may be that I'm not a participant on any. I will test that out.

I suspect that this has to be configured somewhere but haven't found it yet.

Accepted answers

Gerry Tan

That is related to the new organization feature we launched. Please have a read at the blog post. In short you could also see requests raised by others in the same organization.

All comments

Gerry Tan

That is related to the new organization feature we launched. Please have a read at the blog post. In short you could also see requests raised by others in the same organization.

Jack Brickey

Gerry, thanks for the answer. I working on it now. If i'm using this correctly, adding customers to an organization seems very tedious/onerous. It appears I must enter each person's username/email. I currently have 200+ employees in the company. This will take awhile. sad

Maybe there is a better way?

Jack Brickey

scratch that inquiry. I was able to export all users, massage in excel, copy all users and then paste into the add customers to org box. Maybe a "bulk change" option similar to what is done for JIRA issues would be useful feature add.

Jack Brickey

So it appears that this feature (by default) sends out notifications to everyone in the organization when a ticket is created (and possibly commented on). That certainly isn't desirable for me. I simply want to allow users to see them via the portal if the so desire. Scrambling to see if I can address this unwanted behavior before i disable.

Susan Ostreicher

Hi everyone. I was researching the same issue, and came across this conversation as well as a reported issue: JSDCLOUD-4382. If you're frustrated by this too, please head over and vote for it.

Patrick Walker_t3th4i

Since the default can't be made to be private; I'd like the hide the entire drop-down option.

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