Brant Schroeder Community Champion

Is this a new kudos challenge or is it something I already did and not it is back?

Keeping a team on track throughout a project can be challenging. When you have thousands of tasks to complete, additional changes being added and roadblocks that need to be overcome it is easy for team members to become siloed and focused on their work. Even when having daily standups and regular meetings to discuss what…

I am interested in learning how others are using Atlassian Service Desk to improve customer service on campus. Specifically: * What units are using it? * What are they using it for? * Are the units collaborating in the product? * Are you using a knowledge base?* One or many? * How are you organizing the help center and…

Is Atlassian working on building out the Kudos program so you can see history of: * Trophys * Achievements * Kudos give and received * Level

Atlassian release six new team playbooks about embracing remote teamwork. * My User Manual * Project Poster * Inclusive Meetings * Stand-ups * "4Ls" Retrospective * Learning Circle After reviewing the new playbooks we decided to do the 4Ls retrospective as part of our review process to change things up. Doing this prior to…

Has anyone received the January Challenge? I have seen a lot of comments on article posting but have not seen anyone get it in the recent achievements.

2020 was a difficult year for everyone but I felt like educators had different challenges that are unique to our industry. Reflecting on 2020 and those unique challenges I was glad to be using software that allowed our teams to continue to be successful and assist others. Jira, Confluence and Jira Service Management was in…

I am fairly sure I have met the requirements of this challenge but it never is awarded. Has anyone received this? Requirements: * Comment on 25 articles * OR Comment on 25 questions * OR Comment on 25 discussions * Like 25 questions * OR Like 25 articles * OR Like 25 discussions

I have read over 20 articles, I kept track, but still have not received the reading rainbow challenge. Is there a certain article type I need to be reading?

Is anyone else having issues getting group hug? Seems like no matter how many times I comment the challenge is not completed.

Is harvest the highest kudos level you can obtain? If so it might be worth spreading them out more so it takes longer to get there. You might also consider making more levels.

I am interested in what steps you are taking to ensure that you are able to continue to use Atlassian products after 2024? Or are you going to move away from them? With the announcement that server will no longer be supporting server in 2024 what types of planning, discussions and work are you doing now to prepare for this…

Atlassian is a dynamic company and is always changing. How do you stay up on announcements? YouTube, emails, community, team tour, free training, etc. Recently they have produced a number of great short videos that I have been enjoying. What do you find the most helpful?

With winter weather here or approaching, in the northwest of the united states, opportunities to get out become more limited. The sun is seen less and the days are shorter. What do you do to kick the winter blues?

Are you currently using server at your educational institution? If so how does Atlassian's announcement of ending support in 2024 impact your institution? What plans are you making? Are you looking at the cloud, enterprise or another product?

If you have not attended any of the team tour sessions you are missing out. The great thing about Atlassian's Team Tour is you can review and watch a session at anytime once it has aired. There have been several announcements already and I assume that there will be more. Check it out today…

ScriptRunner is such a powerful app and provides so much functionality I am always trying to find new ways to use it. That brings me to getting this discussion going. I am interested in learning how you are using the app. If you could let me know the following: * Most useful things you have used ScriptRunner for? * What…

Hope everyone is having a great Friday. The best concert I ever attended was a Journey concert a few years ago. Watching Arnel Pineda energize the crowd and knowing his back story gave the concert a little more meaning. If you have a dream and are willing to work for it anything can be accomplished, so don't stop…

Just wondering how you are using refined theme for JIRA service desk? Do you have a public portal? What does is house? How have you changed up the template? What additional information are you providing to the end user?

I was disappointed to hear that Summit was canceled this year due to COVID-19 but Atlassian made the right decision. Prior to attending Summit for the first time I was able to attend Summit semi-virtually after they posted their videos online. Atlassian has been posting Summit videos to YouTube (Summit 2010) and organizing…

I am interested in knowing if anyone is using Jira Align and Jira Portfolio together? If yes how are you using each product and what are the pros and cons on each when using together?

Has anyone migrated to AWS for JIRA and Confluence? How did the migration go and what did you do to plan for it?

Mine is community!

I was wondering how others have setup their service desks to do the following: * Escalate issues to tier two agents while keeping tier one total ownership? * Bumping tier two agents if their SLAs are getting near expiring? (Would like to prompt outside of the default service desk automation)