Alex Kiselev _Itransition_ Specialist

Good day, community! Do you want to know more about the ITIL 4 Foundation exam and pass it on your first attempt? I’ve got good news for you! Here are some tips and tricks for self-study I've prepared based on my examination experience. What is the ITIL 4 Foundation exam for? In April 2022, Atlassian announced the ITSM…

Hi Community, We have a JSM project and are looking for an option to include all previous public comments in the customer notification "Public comment added" — so that customers don’t need to open the ticket in the portal to refresh their memory of the entire conversation. I have already found this article: Automatically…

Hi community, I can see only options to integrate Project followers channel with MS Teams and Slack in Atlas. Is there any option to introduce Google Chat as Project followers channel in Atlas? Thank you. Alex.

Hi community, Could you help me with domain verify process. Is that correct that I can verify domain without adding Guard subscription? https://support.atlassian.com/user-management/docs/verify-a-domain-to-manage-accounts/ So it looks like I will be able only "edit, delete, or deactivate " managed accounts. But any…

If you’re using Jira Service Management, you may find yourself searching for a quick way to find all users who belong to a specific group and apply automations in Jira. You always have an option to add users one by one right to the request for assignment, approvals, or simply as participants, but it may be too…

Is there any way to lift up some articles in Confluence search by keywords? As I see - there are 4 factors (https://confluence.atlassian.com/confkb/how-do-i-understand-the-ranking-of-confluence-s-search-results-785614686.html): * Age * Title * Content * Popularity It would be useful to add some additional factor, that can…

Hi everyone! Today we want to share the way we integrate Jira with the HR management platform Bob. According to the Gartner’s report, 60+% of surveyed 500+ HR leaders across all major industries focus on improving operational excellence and executing business transformations. Companies continuously improve processes and…

Yet another comment on the Jira task got lost in the email flow, if only you could manage your project via the project chat in Telegram. Good news, we have a tool just for you. Telegram Integration For Jira app allows you to connect your Jira boards to Telegram, so you see all communication right in the messenger, and…

Hi community, I Did not find any about if User Access Tokens are migrated with JCMA https://support.atlassian.com/migration/docs/what-gets-migrated-with-the-jira-cloud-migration-assistant/ I expect they are not migrated, but could someone confirm please? Thank you. Alex

Hi Community. I have a question about Confluence-to-Jira integration. We are on Jira 9.4 and Confluence 5.9 (quite legacy one). Jira and Confluence are connected via App link and works fine. For example jira-macro correctly displays issues and filter result. But on the tab 'Create a new issue' I can see only 'Jira' field…

Have you ever faced the issue when a support/operation team doesn’t know what is happening on the development project? I bet you have. Communication is the key to efficient work, however, because of Jira peculiarities, it may be difficult to synchronize support and development teams. Usually, a project structure has three…

Hi community, We are using the Cloud-to-cloud migration feature migrating jira projects https://support.atlassian.com/migration/docs/perform-a-cloud-to-cloud-migration-for-jira/ Which is not applicable for - team-managed - JSM projects. Is there any known limitations or restrictions? It looks like: - automation rules…

Hi community, Please help me to find the table where Jira Server holds the Field Configuration settings (field Required, Hidden). Thank you! Best regards, Alex.

Hi community, I'm implementing the rule where I create Dev ticket by Service ticket on the specific transition. But I don't have to create Dev ticket if there is at least one link to Dev ticket exists. (Other links are possible). It looks like I need some regex condition for {{issue.issuelinks}}. Could you help please?…

Hi all. We are looking to improve the customer experience by raising support tickets (Cloud JSM) from Outlook. The idea is to extend the standard way (subject+body+attachments) of using the mail channel - but allow customers to fill in request types pages via Outlook extensions. As far as I can see - there are applications…

I have changed Email template for Customer Notifications (add backgroud & logo), it's saved. Test email I've received is exactly what I need. 'Request created' notification should use my custom template & I've changed content of message. It's classic Service Desk project. But when customer create ticket on portal, he…

We have automation that looks like this: for {items} { for {items} { "update": { "customfield_X" : [ { "add": { "value":items } } ] } I.e. we update the same issue in cycle - adding values to multipicker CF. The issue is - update is just launching the update procedure, as the result some updates are running in parallel.…

As I see on FAQ page https://www.atlassian.com/licensing/cloud " How are users counted towards billing? Once users are created they are automatically counted towards billing even if they don't accept the invite or log in. A user must be explicitly deactivated, deleted, or removed from a synced user directory (if you have…

I can't find any ( I probably saw something like that Phase of requirement gathering - use confluence + jira Phase of development - use confluence+jira+bitbucket+bamboo Phase of operationals - use service desk + confluence + opsgenie could you share link if there is something describing the synergy of using atlassian…

For example admin would like to get count of different users logged in during the days of selected period: date1 - 20 (different users logged in) date2 - 15 date3 - 25 .. and it will be great to have possibility to drill down into user accounts for particular date

Does Insight store attachments in jira DB or home folder?

There are some complex fulfillment requests which we are going to implement on Service Desk. Example: Production Team starts new Dev project. PM is writing new Service Desk request to prepare Project Environment. For example project environment consists of - Active Directory Project Group (optional) - Jira Project…

Looks like user doesn't have access to confluence any more, but user session still alive and there is no any 'terminate user sessions' action available. How can confluence admin terminate user session? Thanks in advance.

I have found strange behavior of jira 7.4 with zephyr 3.5.1 on my staging with products' evaluations When I click "+" on timetracking to create worklog from Issue Page - Spinner ("loaging indicator") isn't displayed - just background image of gray square. But if I disable zephyr plugin and clean browser cache and try the…

Webhook with filter ("project = <project 1 key>") and Events "Issue Created" Sometimes it's fired on created issues on issues of <project 2 key> I haven't found any complaints about similar situations.

User1 is approval manager on Project1 (and "Full reporting permissions" is not checked) https://interconcept.atlassian.net/wiki/display/ICTIME/Project+Approval+Managers There is Project2 and user1 cannot work with it users1 goes to Ictime->Reporting default filter is all users, all projects ... click on "Create report"…