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Hi Community, We have the following Jira Cloud hierarchy: Epic └── Story / Task ├── BE Sub-task ├── FE Sub-task └── QA Sub-task Our users log time mainly on the Story/Task subtasks. On the Story/Task level, Σ Time Spent correctly includes the time logged on its subtasks. However, at the Epic level, the Time Tracking field…

Hi Community, I'm configuring Jira Plans in Jira Cloud and would like to understand how other companies handle capacity planning when multiple teams work on the same Story. Our current hierarchy is: Initiative └── Epic └── Story / Task ├── Backend Sub-task → 60h ├── Frontend Sub-task → 20h └── QA Sub-task → 10h We have…

Hey Folks, I am trying to connect Jira Cloud with Claude AI, but the following error has appeared. I added the Atlassian Rovo Connector to Claude. When trying to connect, the attached screen appeared. I checked the documentation; it seems that claude.ai domain is Atlassian-supported, so there is no need to add the domain…

Hi everyone, I wanted to share a ScriptRunner Behaviour I recently developed for Jira Data Center that solved a business requirement in one of our approval workflows. Business use case We wanted to automatically route requests to a supervisor for approval. However, when multiple users are selected in a Multi User Picker,…

Hi Folks I'm currently preparing for the ACP-620: Managing Jira Projects for Cloud certification and would love to hear from those who have already taken and passed the exam. So far, I've: Completed the official Atlassian Learning Path. Reviewed the documentation and resources linked from the certification page. Practiced…

Hi Dear Community, I have the following issue in my Jira Cloud. I have a company-managed project and a Scrum board. This is the Query for the Board Filter project = REL and issuetype not in (Design) ORDER BY Rank ASC And when searching this JQL, it returns 78 tickets. Sprint = 444 AND issuetype not in subTaskIssueTypes()…

Hi, Dear Community, Hope you are well. It is just a month since we have migrated to the Cloud. I noticed one thing and did some research, but couldn't find any solution. There is a board filter that was created by our teammates, and the edit permission is granted to one user(different from me), and I can't edit that…

Over time, Jira instances accumulate a large number of saved filters. In many organizations, especially enterprise environments, some of these filters remain owned by users who have already left the company or whose accounts have been deactivated. While this may seem harmless at first glance, inactive-user-owned filters…

Hi, Dear Community, I need a JQL that will retrieve all Epics, where all issues in the Epic are in the Done Category status. Thanks in Advance.

Hello, Dear Community, Long time no see 🙂 I’d like to share a ScriptRunner solution that helped me solve a specific use case. I had a requirement to populate a Date Picker custom field with the exact date when an issue entered a specific status — in my case, “Counterparty Execution.” As you may know, Jira does not provide…

I ran into a surprisingly tricky problem recently: I had a request to run a Jira Automation rule every 21 days, but only on Tuesday. Sounds simple, right? Yeah… It’s not. The problem is that cron can easily do: * every Tuesday * every X days But combining both, it can't :D every 21 days and on Tuesday I tried the usual…

Hi, Dear Community! We have the following case, but don't know if it is the logic or an issue :) In the Backlog, under the Active sprint, I don't have the "Create issue" button, but my colleagues informed me that they had it, and it has disappeared. I can inform that the board's filter contains only one project, and we…

Hi Dears, I want to get the upcoming week's first day in my summary via Jira automation, but I couldn't find the smart value for that. For example. Today is 2026-02-16, and I want to get the date 2026-02-23. Thanks in advance.

Hi, Dear Community, We have the following situation. I need to have an Issue Type, which will be under EPIC but will act like an EPIC. We need to have that EPIC, under which we should have some design tasks and should follow the progress of those tasks via the EPIC. Would like to see any suggestions on how I can achieve…

Hi, Dear Community! I have a Partner multi-select field. I have automation, which should provide access when the Partner name, for example, X. But it should not provide access when the partner name is X, Y, Z, only when it is X. Couldn't get the JQL, which will work only in that case. Also can't exclude the rest partner's…

The Challenge In our Jira setup, we use a custom field called “Visible to” to control who can view certain tickets. This field helps us ensure that only the right people have access to specific issues, despite adding them in Security Levels. However, over time, we ran into a frustrating problem — when users became…

Hi Atlassian Community! 👋I’m excited to share a small but powerful automation improvement we recently implemented to enhance sprint logging calculations within Jira. This method ensures that time tracking stays accurate and up-to-date — even as worklogs evolve throughout the sprint. 💡 The Challenge When managing Agile…

Hi, Dear Community, We are setting up our Jira Cloud, and we have arrived at the Azure AD Integrations. I have a few questions about that. Although I read the documentation about integration, I need to know. - After integrating the systems, are they automatically granted a licensed seat in Jira Cloud, or not? - What is the…

Hi, Dear Community! I need an automation, which will send a notification to the assignee, if the ticket is not commented on by him for example 3 days. I couldn't set the trigger. How to find those tickets that will dynamically search, for example, open tickets and find those ones. Any suggestions regarding this?

I have the following case I want to evaluate the communication of the team and in that regard I need to measure how long it takes a person to respond to questions addressed to them on average, via Jira comments. It can be built-in feature or any plugin suggestion?

Hi, Dear colleagues, I couldn't write a JQL, that will find epics, that don't have linked issues and don't have issue in epics. Could you please help?

Hi Dear Community! I need a solution in this case. I have a custom field named Logged in Current sprint. I need an automation, which will copy logged time in the mentioned customfield, but logged time only for the current sprint, no need to copy all logged time, which could be transferred from previous sprint. { "fields":…

Hi, Dear Community! We have "Canned Response" in the comment section in Jira. Now, for one of my employees, the section has disappeared. I couldn't find the plugin or anything else; where does it come from? Could someone hint, is it a plugin or something else?

Hi, Dear Community. I have the following situation. I am sending my ticket data to the external Database via Webhook with JSON. It is being sent per ticket, but I want to send all tickets data at once. For the e-mail sending, I have the automation and using {{#issues}} {{/}} this in the e-mail format, also the checkbox is…

Hello Dear Community, I have the following situation. In my project, I am sharing a ticket with my service desk customer through the Request Participants field, but they do not get notifications for the issue updates. In my notification scheme, I don't have the Request Participants in my scheme. Is there a possibility to…

Hi Dear Colleagues, I have the following situation. Can my base Jira URL have sub-domains for the portal? For example, in my company, I have 3 different companies, for which I want to provide different URLs. For example, my base URL is jirax.atlassian.net. For group companies have help.project1.atlassian.net,…

Hi Dear Colleagues, I need a behaviour script in scriptrunner, which will not allow to set the date greater then 1 year.

Hi, Dear Colleagues, I am using Element Copy and Sync plugin. I have the following situation. When Cloning ticket from SD instance to SF instance, the ticket is being creating there, but it is not being linked to the original ticket. I am receiving the following error. I have read, that in Apache time out should be…

Hi Dear Colleagues, I need a script for behavior, that will not allow selecting past date when creating a ticket for the date-time picker field. I have a scriptrunner and want to do it with behavior. Or advise another solution.

Hi dear colleagues, We are using time to sla plugin. I want to write a jql, that will show the tickets, that have the x sla and that sla is under 16h. Please help.