Jeremiah Insider

I couldn't really find an offtopic discussion board; maybe I'm missing it or it doesn't exist. So, I thought I'd post here. Apologies if this is the wrong location for this kind of stuff. I'm very happy with how this turned out. There's something to be said about customization and making things look the way you want…

I've been trying really hard to understand why we would want/need a form attached to a form (JSM Request Type). It doesn't make any sense to me. What problems is this solving? Why wouldn't you just create a Request Type with all the necessary fields in the first place? Does anyone have an actual use case scenario where…

How can I remove this field from the Outlook plugin? I have confirmed this field is not on any screen in the selected project. In fact, this field appears on ALL projects when using the Outlook plugin regardless of my settings in the screen configs.

I want to create a clickable email link in a custom URL field or using the Web Links option. However, it seems Jira does not recognize the mailto: as a valid link protocol. Does anyone have any suggestions on how I can achieve this? EDIT: It seems Jia does render the link correctly but put a stupid rule in place that…

I seem to be missing an option when creating a dashboard gadget. I have 4 service management projects and when adding a Service project report gadget, there's a dropdown indicating the report type. You'll see in one service management project I have Average time spent and Created options. Then, in my IT Service Management…

My question was originally posted by accident in Jira Service Management. So, I apologize for the cross-post, but I wanted to bring in the rest of the Jira (JWM) users. The topic continues to focus on SLAs and that wasn't my original intention. So, I'm posting here as well. I'm building a templated workflow to reuse across…

I'm building a templated workflow to reuse across multiple projects and maybe I've been at it too long, but it was clear to me that a status of Waiting or On Hold was an In Progress status. But, now I'm second guessing myself. I can't decide if I should move those to To Do or not. Because, technically, they aren't in…

I'm looking to onboard more users (50+) and I'm really confused. It looks like I'm paying for JWM and some users are both Jira users and JWM users. What happens when I onboard my users and I go above the 10 free user limit in Jira? Am I going to be billed for users on Jira or JWM? It says when I hover over the JWM line…

There are a ton of articles and google results out there on how to prevent the creation of team managed projects. But, I cannot find anything that tells me if it's possible to prevent users from creating Software and Service Desk projects and only allow Work Management projects. I sat down with a user who is not an admin…

JSM Premium is too expensive for what we're trying to do so I cannot take advantage of the Assets in JSM. So, I'm wondering if anyone has attempted to just utilize JWM to keep track of assets (Issue = Asset) and a user picker field for assigning. I wouldn't want to use the assignee field because then it would show up on…

What is this integration supposed to do? The button on my emails does nothing.

I just activated the trail for Confluence Standard and I'm stuck in a stupid loop that is annoying me enough to spend time opening this question here. On every page load (and I do mean every page load) I get the Getting Started video that pops up in the lower right corner. Naturally, I dismiss this by clicking the "x".…

Custom icons are not showing in the Jira Cloud for Teams app. I uploaded custom icons for my projects (because the default ones are horrible) any idea how to fix or if it will be addressed?