Jeremiah Insider

+1

A year later, and I'm still not seeing the purpose of forms in a Jira project. They do seem to provide a bit more helpful tools in a JSM project (as @Rodney Dsouza _Atlassian Certified Expert_ pointed out), but not a JWM one. Seems like the only thing you can do is drag what fields you've already configured for that…

Bump.

I would opt for KB as it’s searchable in a Service Desk project. That makes it quite useful. You could have supporting request types for questions that don’t exist or other modifications. As another option, I feel inspired to do this myself but in a JWM board. I frequently store information such as this in boards and…

I’m quite familiar with that option but seeing as the only data I want to store is a simple email address, I do not want to use a text area field for this. URL or Web Link is what I’m looking for. Thanks. 

Sorry to bump an old thread, but I opted not to alter the link description and just go with an exclude list instead. Worked great for me. project = ("VBX") and issueLinkType NOT IN ("is blocked by", "relates to")

….we would be guessing or answering based on our own processes / workflows. That’s the whole point of this discussion ;) - Thanks for your input. 

Do you personally have an opinion?

Thank you for your input!

Most helpful comment yet. Thank you! I hadn't considered the time in columns, but honestly haven't been using those. I was more concerned with the end user having clear visibility of the issue's position in the workflow. I like a tidy column so if it can't be worked on, get it out of there and move it back when it's ready.…

Thank you.

Thank you for your input. Reporting on it is as big as visually seeing the colors (gray vs blue) for the end user. Conceptually, I'm really just looking for opinions on the matter. I really appreciate your response!

Correct. Which is the whole point of this discussion. I'm not necessarily interested in the SLA (though, something flagged this conversation to be that); more of a matter of interest in how others view these types of statuses. :)

True. But you wouldn’t pause if it were in progress, right? You’d want to make sure the status was in a to do category. 

I just noticed my post got filed under JSM. That's not what I picked when I originally filled it out. Weird.

Thanks. Either way, I'm not necessarilay talking about JSM and SLAs. But just the overall concept in general for a Business project.

Thanks for that. I am using SLA's in my JSM projects and hadn't considered how that relates to JWM projects and their statues. So, maybe that's why I'm leaning to On Hold and Waiting as To Do category statues?

Anyone else feel like chiming in?

Thanks for the input. Maybe I'm thinking too literally... I guess if you're not actively working on the issue, it can't possibly be In Progress. It's now a To Do. I'm curious what others think too!

Thank you. So, that's one vote for In Progress.

Nice find! You'll find them hidden in the query params, not the main URL. For example, my URL was fine until the query param sp=%2Ftriggers%2Fmanual%2Frun which I then changed to sp=/triggers/manual/run and it worked! Thanks a lot for finding this!

Yes. As previously mentioned I've been down that road, but they give me canned message responses with no clear answers. It seems now that I've inactivated JWM and moved my users to just Jira I'm getting charged more now per user. So I guess this is just the way it is.

I migrated the users from JWM to Jira and that brought the users down to $0.00 but with an estimated $20.00/mo bill with 0 users. Odd. So I cancelled the JWM subscription; I hope that was the right thing to do. 

@Nikola Perisic I switched it, but it definitely seems like I'm getting double billed.

Thank you.

I'm on monthly billing. Not enough users to warrant annual just yet. Are you saying that when I go above the 10, I'll be pushed into the Standard plan for Jira and the JWM line item in my screenshot will also say Standard? I won't be billed for both? Also, with Jira, that means my users will be able to create both Software…

Hot dog! I didn't know I could create custom reports that are selectable in the dashboards. Thank you!

Anyone else want to chime in? 

Thanks for the reply. The article doesn't mention my issue and I'm not getting error messages to try and troubleshoot it and cross reference the post. So, I'm not really sure what I'm supposed to be looking for in there. I'm aware of the functionality that's supposed to work, but without any direction I have no clue what…

When you go in and create a new automation (in your case Issue Created), the Edit Issue literally gives you a really helpful placeholder value you might be interested in. Try it out and let us know if you still need help. But, my guess is you'll arrive at the answer in no time.