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Help Understanding Billing

Jeremiah_s8boqt

I'm looking to onboard more users (50+) and I'm really confused. It looks like I'm paying for JWM and some users are both Jira users and JWM users.

What happens when I onboard my users and I go above the 10 free user limit in Jira? Am I going to be billed for users on Jira or JWM? It says when I hover over the JWM line item that it's included with Jira, but why are they listed differently showing Jira is Free and JWM is Standard? Shouldn't it be the other way around?

I reached out to their support team and they gave me a brief overview that confused me more and indicated these products will soon be joined together?

I'm so confused and not at all ready to onboard more users if I don't understand the billing 100%.

Any insight or perhaps, embarrassingly, an ELI5 explanation would be really helpful!

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Nikola Perisic

Hi @Jeremiah

Jira and JWM are already one product - merged happened 2 months ago. Do you have an annual subscription, because this is why you are seeing the JWM product as well? When you cross the limit of 10 free users, you will be starting to use the Standard plan for Jira, not JWM.

Jeremiah_s8boqt

I'm on monthly billing. Not enough users to warrant annual just yet. Are you saying that when I go above the 10, I'll be pushed into the Standard plan for Jira and the JWM line item in my screenshot will also say Standard? I won't be billed for both?

Also, with Jira, that means my users will be able to create both Software and Work Management projects under the same billing tier?

Nikola Perisic

In my case, what we did, we have disabled the JWM product as the business projects are part of Jira now and we were billed for one product for both software and business projects.

As for going above 10 users, you should be billed only for Jira.

Jeremiah_s8boqt

Thank you.

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