Manas Shukla Atlassian Team

Discussions

    • 🚀 How-to: Analyse the Work Items Linked to Your Assets

      This guide shows how to build a custom data model and metric in Jira Service Management Analytics, then use them in a dashboard. You’ll learn how to combine work item data with Assets context so your team can understand which applications, services, or owners are most affected by incidents. Example scenario: You want to…

    • [📣New] Introducing the new Customisable JSM Space Summary Page

      Hey Community 👋, We are pleased to announce that the new Customisable Space Summary page for Jira Service Management is rolling out to customers on premium and enterprise editions. The new experience gives service teams a single, configurable place to understand their work, monitor key metrics, and identify where attention…

    • [Get Early Access] 📊 Improved Assets & Work Item Analytics for custom analytics needs

      Hey everyone! We are inviting a select group of Premium and Enterprise customers to shape the future of analytics in JSM. We understand customers often face data-analysis challenges such as: How do I combine Assets <> Work Item data for analysis? For example: how many incidents affected each service (stored as an assets…

    • 📣 Sign up for Early Access Program (EAP): New Assets Dashboard Experience

      *Signups for the EAP are closed now. Thank you for the interest. We are in the process of enabling the EAP for all signed up customers. ---- Hi everyone! We’re excited to announce an Early Access Program (EAP) for new Assets dashboard experience. Sign up below to get access and provide direct feedback to our product team,…

    • 📣 🎉 [Get Early Access] Try out the new JSM Summary Page

      Hi everyone! We’re excited to announce an Early Access Program (EAP) for Jira Service Management's new Summary experience. Sign up below to get access and provide direct feedback to our product team, which will go into shaping this feature for everyone! What's new in the Summary page experience? A modern, configurable…

    • 👀 [Early Preview] Shape the new JSM Summary Page with your feedback

      We’re exploring a flexible Jira Service Management Summary page and need your feedback to shape it. This post outlines what’s coming, what we want to learn, and how you can get involved. What is the new Jira Service Management Summary page? A modern, configurable project-level summary that has * OOTB template: Provides…

    • Copy Product Data for JSM is now available to all!

      Product Update - 2nd July 2024 This feature is now GA and available to all customers. I’m happy to share that Copy Product Data for JSM is now available as a beta for all customers. This is now available to all customers in admin.atlassian.com and provides your teams with greater flexibility and control in the cloud. As…

    • 📣 Early Access Program for Copy Product Data for Jira Service Management

      Hi Atlassian Community, I’m Manas, Product Manager for supporting data portability in JSM. For the last few months, we’ve been working with the Cloud Data Portability Team to add support for Jira software management projects in the cloud to cloud migration tooling available for Jira software. We are excited to share that…

    • 📣 [Released for all] Early access Program: Get increased SLA goal capacity in projects

      This feature has now been rolled out to all customers. Hi Atlassian Community, I’m Manas, Product Manager for SLAs in JSM. We’re excited to announce that in the last few months, we’ve been working on a solution to improve SLAs for customers that require more goals in their projects than what JSM currently allows. In this…

    • 📣 EAP: Increased SLA goal capacity in projects

      Hi Atlassian Community, I’m Manas, Product Manager for SLAs in JSM. We’re excited to announce that in the last few months, we’ve been working on a solution to improve SLAs for customers that require more goals in their projects than what JSM currently allows. In this new feature, we are increasing the amount of time…

    • Preview of importing holidays using ics in SLA calendars

      Edit: This feature is now being rolled out. You can find the documentation in this link Hi everyone, I'm the product manager for SLAs in JSM. We are working on allowing customers to import holidays using ics file in SLA calendars, which is one of highly voted feature request . The video below shows a preview of the…

    • Help Shape the Future of SLA in Jira Service Management

      Hey Atlassian Community, We want to talk to you about the concepts and prototypes we have been working on for future of Service Level Agreements (SLAs) in Jira Service Management. We are specifically looking for customers who have experienced any of the following issues: * Regarding the number of goals JSM allows to setup…

    • [Requesting Feedback] Support for moving JSM cloud projects between tenants

      Hi everyone, I am a Product Manager for JSM. We are actively thinking about adding support for JSM projects in the cloud-to-cloud migration tool. As part of the ideation process, we would love to talk to some of the customers looking forward to this feature and understand your use cases better. If you are interested in…

    • [Requesting feedback] SLA goal limits

      Hi community :)I am the product manager for SLAs in JSM. Since a lot of customers ask for increasing the time goal limits, we are revisiting these limits as part of SLA improvements. Feedback ticket: https://jira.atlassian.com/browse/JSDCLOUD-10132Before we start work on this feature, we are looking for feedback from…

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