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📣 🎉 [Get Early Access] Try out the new JSM Summary Page

Manas Shukla

Hi everyone!

We’re excited to announce an Early Access Program (EAP) for Jira Service Management's new Summary experience. Sign up below to get access and provide direct feedback to our product team, which will go into shaping this feature for everyone!

What's new in the Summary page experience?

A modern, configurable project-level summary that has

OOTB template: Provides OOTB template to get you started quickly
In-context action: Click on any chart to see the underlying work items and edit them right from Summary page
Customization: Resize, reorder, add/remove rows, and switch templates as you wish
Configurable widgets and filters: Add from 26+ prebuilt chart templates or create charts from scratch with filters and different visualization types.
AI-powered chart insight: Get AI generated insights to spot patterns and trends in your chart data
Permissions: Project admins can decide who can customize the default summary page, create and view other tabs

Who is eligible for the early access program?

Sites with a premium or enterprise edition JSM license
Sites that are not pinned to Switzerland region
Users signing up for EAP must be site admins

How to sign up for the EAP?

Step 1: Sign up using this link

Step 2: We will enable the feature on your site after 15th December and inform you over email.

Once the EAP is activated for your site, head over to the “Summary” section in JSM project to try out the new experience.

Thank you for helping shape the Summary page

— JSM Analytics and Reporting Team

Comments

Matthew Challenger

Looks great!

Can the Summary Page filter by all types of fields, including those linked to Assets?

Manas Shukla

@Matthew Challenger Could you elaborate a bit more on your use case regarding Assets in Summary page?

Rune Rasmussen

@Manas Shukla We could use Assets related data shown on the Summary page.
I'm abstracting a bit here, but we basically have an Assets schema with a structure of:

Hardware devices (abstract)
- Windows devices (abstract)
  - Windows Laptops
    - laptop 1
    - laptop 2
    - laptop 3
    - ...
  - Windows Desktops
    - desktop 1
    - desktop 2
    - desktop 3
    - ...

In tandem with an automation rule that adds/removes a reporters hardware devices from an Assets field when appropriate means we have a lot of tickets with Assets objects on them.

Having a summary of "Amount of Windows Laptop tickets during the last 30 days", for example, would be very helpful.

carl_h6cms7

The mix of prebuilt templates and build-your-own options should make it much easier for teams to surface the insights they care about. The AI-powered chart insights are a nice touch too for spotting trends faster. Excited to see how this evolves during the EAP

Okan Erdogan_i5ujtx

Great feature to keep track of ticket progress and assignments!

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