A A Ron Geister [Trundl] Community Champion

It's the front door to everything we do. As a Solution Partner, Loom isn't a nice-to-have — it's the entry point for client work, the kickoff for every engagement, and the engine behind how we gather data, build deliverables, and actually ship. Here's how we use it every single day — and why you're probably underusing it.…

ITSM today can call for some complexity with all of our amazing technology and Saas products. Atlassian Jira Service Management leaves it pretty open for us to configure it how we want and add so much automation and complexity. One of the things I have noticed in my career is that I have come into so many business with…

You know the classic question: “Ask not what your country can do for you—ask what you can do for your country.” Well, in 2026 we ask more important questions. Like: “Ask not what you can do for your migration… ask what Rovo can do for your migration.” Because let’s be real: if migrations had a military branch, they’d be…

Over the past few years, I have had the pleasure of working with a very bright and amazing team. One of those teammates is @Carolyn McNicoll , who has taught me some important ideologies of Agile that I had missed in the past. * Real Flow Metrics (actual data, not arbitrary numbers) * Continuous Improvement These two ideas…

This year at Cloud Equip, we had the pleasure of connecting with the Atlassian team, who provided valuable training alongside other partners through various sessions. It was a delightful experience to reunite with both old friends and new acquaintances from different partners, sharing stories and collaborating during the…

We are working on an automation to pull asset references from one object and move them to a new object. We had to create a new object for People data which included more attributes. Now the old People data has references to specific other objects, but we need to move them. We were sure if bulk update and or automation…

Once upon a time I did a migration from Sharepoint management system to Confluence. At this time there was no WB in Confluence. Now that we have Whiteboards it seems that management system would be a lot more applicable in Confluence. How would you show your process flow maps in a management system in Confluence. Would you…

We have a client that is asking to find the most common issues and most used solutions. I have been using JSM for years and this is one of the reports or dashboards that are hard to find out of box reports or even with an add-on. I am trying to solution some of this for a client and just puzzled and need another opinion to…

Whiteboards now has automation's. What type of automation's help you out in your daily works? I am keen to discuss if anyone is starting to use automation's to help keep the team moving towards goals and be efficient with Confluence automation's with whiteboards. Do you create a whiteboard based on tickets or a confluence…

Are there any Cloud Tempo Structure experts in the room? I need some help as I am learning formulas and want to put a formula to a custom field. We have a custom field called "Total Hours Consumed" We want to take our custom field Bucket hours and subtract TempoTimeLogged and put that formula to the custom field "Total…

Question about Intelligence and the data that is collected and how long it is kept in the system? This was asked from a security team on a questionnaire. I didn't see this on the security & compliance on Intelligence in self serve.

I have tried to use all three tempo account smart values to add the tempo account to a summary of an issue and non of them work or apply. * {{issue.TempoAccountField}} - Returns the name of the account * {{issue.TempoAccountField.name}} - Returns the name of the account * {{issue.TempoAccountField.value}} - Returns the…

Why is there no way to add external users or unmanaged accounts to the authentication policy. I would think that non-managed accounts would be more import than those that are managed and default to SSO. Did I miss something? Is there a better way to configure this. 

Looking at the kudos challenge it sent me here and now I know the teamwork lab is here. I see some great content. My name is Aaron and I am here to keep learning my admin skills and take in as much about Atlassian tools as possible. I am also here to learn how to better myself and I see there is a lot of content about that…

So one of the key processes that I have found useful for Finance teams to use Jira Work Management for is the end of month process. As you know JWM can be utilized for many different business use cases. In my works we have also found that off-boarding items in a shared JWM project can also be useful to track for outlying…

Has anyone used an app add-on or script in JSM cloud to build out a request form that books a google calendar event? I have looked for plugins and not found any so wondering if scripting is the choice here or a forge? What should I do? 

In Automation for Jira you have to set an owner that gets the notification of error or failure of automation rules. How are Admins either create tickets from these errors and or sending them to slack or something equivalent. I had a few ideas that we should make a service account to send the…

I want to make a scripted field so that two other fields multiply to a scripted field called 'Total'. I am new to ScriptRunner cloud and still trying to learn groovy. This is what I found and added my fields and changed it to multiply instead of addition! // get custom fields def customFields = get("/rest/api/2/field")…

Looking for some guidance on setting organization for JSM customers by location and or department using Automation for Jira. I was thinking I could modify the JSON to get the outcome but its not working. We don't have Scriptrunner in our environment which we are trying to get but we have a long process to get add-ons as…

I am setting up our current cloud environment so we can build and promote in and from our Sandbox to Production. I have seen the use case for using the Cloud Migration Tool to do this and wanted to know if other Cloud admins have tried this yet? If you have tried it what worked for you and what didn't work? What limitation…

Please add me to Kudos again as my other profile was apart of this but this Atlassian ide is not. 

I used Kudos on another account but have move to working for a company as an jira admin. I like using kudos especially for community leaders and others who have helped me out. How do we get added to kudos again if on a new Atlassian id?

Is there away to take the admin request and pipe them through slack? I am not sure if there is an API for this or not but I know we get an admin notification when someone asks for a new app or request a new product or access. My security team asked if we could make those come in via slack.

How can we have forms push the data to the fields? We have field linked from forms are on the screens to show the data but after an issue is created the form data is not replicating to the custom fields. 

I have been trying to add the reporter based on the manager field after the creation of a ticket. Testing this running a manual triggered automation. in the reporter field I used: {{Manager.customfieldID}} But this didn't work and I tried to use {{issue.Manager.customerfieldID}} What am I missing here. Do I need to add a…

So it seems that we are having issues with some approvers not having access to issue at the portal to approve. I understand the approvals and in which ways they can approve by but had users bring to my attention that they couldn't go to the portal to view issues to approve. I have never had issues with this before. The…