Tempo Account smart value not applying in summary

A A Ron Geister _Trundl_

I have tried to use all three tempo account smart values to add the tempo account to a summary of an issue and non of them work or apply.

• {{issue.TempoAccountField}} - Returns the name of the account

• {{issue.TempoAccountField.name}} - Returns the name of the account

• {{issue.TempoAccountField.value}} - Returns the name of the account
  
  Is there only specific places that this smart value will work?
  
  In my automation in summary I have add all three of this and tested but none of them will apply the account. Does the account have to be set on the issue before it can apply or can it pull from the parent issue?
  
  I have tried this when account is available and still not working.

Bill Sheboy

Hi @A A Ron Geister _Trundl_ 

First thing, I am not using Tempo, and my suggestions are based on what I know about automation rules.  With that out of the way...

You are referring to this information, correct?  https://support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/#--issue.TempoAccountField--

Some marketplace apps add custom fields for their data, while others dynamically generate the data using code.  In automation rules, this can have the impact of some smart values appearing as null in some usage.

The way to check that is:

• Try writing the values to the audit log versus updating the summary field.  If that works...
• Try saving the values using the Create Variable action first, then use the variable to update the Summary

Kind regards,
Bill