Peggy Graham Atlassian Team

Let's be honest: most of us learned about 20% of Jira and Confluence, found that it did what we needed, and never went looking for more. No shame in that! But Atlassian has been shipping a lot, and some of the best stuff is tucked into toolbars, menus, and "..." buttons that nobody clicks. So grab a coffee. Here are my…

I need to start this article with a confession: I cheated on my long-term relationship. Chrome and I had been together for more years than I can remember, but I’ve found something better. Dia has swept me off my feet, and there’s no going back now. Let me tell you how all this started: A chance meeting If this is the first…

Hey Community! 👋 If your team groups work into quarterly releases, you’ve probably run into this classic question: "Can the Jira Plans auto-scheduler schedule work by priority within each release instead of just by rank?" The short answer: Nope. The auto-scheduler strictly looks at rank. But don’t worry! You can easily…

Hey Community! 👋 Let’s be honest: at some point in your organization’s growth, you’re gonna hear this scary acronym: OKRs. Next thing you know, there’s a giant spreadsheet floating around, a few dashboards nobody checks, and a project setup that feels way more complicated than it needs to be. Good news: you don’t need a…

Today, I want to share some customer feedback we’ve received. The first is an email I was sent from a startup customer excited to share how they’ve been able to automate many of their project management processes in Jira. How did they do it? They used AI, or to be more specific, they used Atlassian’s remote MCP server and…

If you’ve been unsure about how Rovo applies to your everyday work in Confluence, you’re not alone. A lot of us just want to see a few practical ways to save time, get unstuck, and make documentation less painful. So, with that in mind, here are some of the most common, actually-useful ways people use Rovo in Confluence…

Trying to figure out whether you need a Timeline, Plans, or a Roadmap? You’re not alone. These views can look similar at first, but each one is designed for a different planning job. Here’s a quick, practical guide to help you choose the right one! Quick comparison: View Best for Scope Visibility Timeline Team and delivery…

So, what is a sandbox? A sandbox is a safe, separate copy of your Atlassian environment where you can experiment. Try a new workflow, test an automation, or make a change to your configuration - all without disturbing the production setup your team relies on every day. Think of it as your team’s practice stage: low stakes,…

The assignment: One of my favorite Atlassian values is this one: Open Company, No Bulls**t. Cool, right? But what if you have some work that you just can’t share with everyone? Maybe it’s sensitive HR or legal matters, maybe you’re bringing in some partners or interns for a short time, and while you want them in your Jira…

I was recently asked how to report on subtasks in Jira. My knee-jerk question back was: Why? This question raises a sometimes-heated agile debate, but I will save that for the end. Answers first, we can debate after! 😀 Visibility of Subtasks in Jira Jira’s native agile reporting is centered on parent work items (stories,…

Do you need to setup a helpdesk for your customers, but you aren’t sure where to begin? Wonder no more, this article will provide everything you need to get started! First, here’s how to choose between the two helpdesk apps in Service Collection: Customer Service Management and Jira Service Management: Customer Service…

Service Collection brings together the following apps and AI agents to help you deliver exceptional service experiences across your startup: Jira Service Management (JSM): Internal service management for IT, HR, Ops, and other teams. Use it to centralize employee requests, organize queues and SLAs, connect knowledge…

Welcome to the new Atlassian for Startups community group! 🙋🏼‍♀️ Missed our first post? Head there now and introduce yourself. Let’s be real, there's a lot of Atlassian content out there. Check out these curated resources to get started – and save yourself some searching! 🎓 Learn the basics with free, self-paced courses *…

Think Jira is just for developers? Think again! This article shows how teams across marketing, HR, finance, and more can use Jira to, as we Atlassians frequently say, get s**t done! Ready to jump in? Parts of a Jira space Every Jira space uses a few building blocks. Here are the essentials you’ll see and how to use them…

Ever wish a friendly coworker could just share their screen and show you how this Atlassian thing works? Good news: that's available! This page is your remote teammate in bookmark form, with quick walkthroughs you can play, pause, and replay whenever you need a refresher. Whether you are planning work, documenting…

Bringing new teammates into your Atlassian tools? This hub is your shortcut. Instead of scheduling a bunch of one‑off trainings, share these bite‑sized walkthroughs and trusted resources to help new hires get oriented quickly across Jira, Confluence, Loom, and more. It’s like giving them a friendly remote coworker they can…

Rovo is Atlassian’s AI-powered teammate. It lives across Jira, Confluence, Jira Service Management, and more, helping you find, learn, and act on information without jumping between tools. At a high level, Rovo helps you: Find what you need fast (even if you don’t know where it lives) Learn from your org’s knowledge with…

When you’re still a very small company or team, collaboration is easy. You hop on a call, make quick decisions, ship it. Nothing’s written down because it lives in everyone’s head. As you grow, that starts to break down in the following ways: Work gets scattered across various tools and threads Decisions are made in DMs…

I’ve recently had several customers ask about time tracking for individual users in Jira. Jira’s current time-tracking capabilities focus on the work items, with estimates of how long it will take to complete a given work item and how much time has already been spent vs. what’s remaining. Jira doesn’t really provide…

Remember those book reports you had to write in high school English, usually based on some really long, ancient novel? (Wuthering Heights comes to mind for me! " data-testid="image-emoji-:cry: " data-emoji-type="image"> " data-emoji-id="1f622" data-emoji-text="😢" data-vc="emoji" />)How did you power through, did you: A -…

I will admit it: I am a sucker for home renovation shows. You know, the ones where they take some dated fixer-upper and turn it into something that looks like it came out of a magazine? You might need a big budget to remodel a house, but did you know that you can easily glow up your Confluence pages for free? It’s quick,…

No, I don’t mean that time of year: 🎄 - 🕎. I mean planning for what your teams will work on for the next year… What new features, enhancements, and perhaps all new products are you going to deliver in 2026? If you’re not sure where to start with this, we’ve got you, or, well, Jira Product Discovery (JPD) does! What’s JPD…

A colleague recently asked me if I had any Jira Plans (formerly known as Advanced Roadmaps) best practices. I immediately thought of several things that I would not really call best practices, but they are rather important details to be aware of before you get started creating Plans. Since I couldn’t find an article to…

The assignment: Did you know that Loom includes a powerful meeting assistant that can help you capture all the important details from your meetings? The Loom AI meeting notetaker links to your Google or Outlook calendar and joins your Zoom, Google Meet, or Microsoft Teams calls to record them. Afterward, attendees get a…

The assignment: Do you need a crash course on how to use Rovo? Then look no further! Grab your laptop and follow along as we provide a quick primer on some of the best AI features in Jira and Confluence! 😀 This cheat-sheet covers Atlassian Rovo capabilities across Jira and Confluence, focusing on core AI features and…

In our last article, we discussed all the cool Confluence macros you can add to your pages to zhoosh them up. Well, I didn’t want Jira to get jealous, so let’s add some pizzazz to your Jira dashboards as well! And, if you don’t have any dashboards yet, that’s OK. Now you’ll be a pro when you build your first one! The…

As an Atlassian Customer Success Manager, I’ve seen users accidentally create a new site when they really want to log into their existing site. Users have a few different ways to log into Atlassian: Bookmark your site [your-site.atlassian.net] Go to start.atlassian.com Sign in from www.atlassian.com ⚠️ Here is where this…

Remember those book reports you had to write in high school English, usually based on some really long, ancient novel? (Wuthering Heights comes to mind for me! " data-testid="image-emoji-:cry: " data-emoji-type="image"> " data-emoji-id="1f622" data-emoji-text="😢" data-vc="emoji" />)How did you power through, did you: A -…

Sometimes, trying to learn two things at once, like Jira and Agile, can feel like walking and chewing gum at the same time, in other words, a very sticky situation! But, it doesn’t have to be that way! I wrote this article to give you a quick overview of Scrum and Kanban, two popular Agile frameworks. I will share plenty…

When you think about it, Dorothy didn’t really have it that bad… I mean, yeah, there was a rather scary witch stalking her, the forest was inhabited by talking lions, among other things (and the flying monkeys were quite creepy, IMHO 😬). But, Dorothy did have two things going for her: * A clear goal: get back to Kansas * A…