As an Atlassian Customer Success Manager, I’ve seen users accidentally create a new site when they really want to log into their existing site.
Users have a few different ways to log into Atlassian:
⚠️ Here is where this gets tricky...
If you go directly to an Atlassian app page (Jira, Confluence, etc.) instead of one of the previous options, you can either log in OR create a new trial from there:
To log in to your existing site: | To create a new app trial and site: |
|---|
|
|
How can we delete an accidentally created site?
If you or your team have created a site by mistake, you can easily delete it via the following steps.
1️⃣ Optional: Copy data
If you have created any data on your new site that you want to copy over to your primary site, here’s how you can do that:
2️⃣ Delete all Apps on your site
You will first need to delete all apps (Jira, Confluence, Marketplace apps, etc.) on your site by following these instructions: Remove domains and apps from your organization.
UPDATE: If you have Rovo on your site, you currently cannot delete Rovo, so please open a support ticket and have support remove Rovo for you. Sites can only be deleted when all products, including Rovo, have been removed.
⛭ Note that your apps won’t be deleted instantly. The above article states that when you cancel a subscription: We’ll give you an indication of when the cancelation will take effect. Repeat this process for all apps in the organization. |
|---|
3️⃣ Delete your site/Atlassian organization
Once all apps have been fully deleted from your site and nothing is shown under admin.atlassian.com → Billing, you can then delete your Atlassian organization.
Please share this with your teams: if they bookmark your site URL or get in the habit of going to start.atlassian.com, they can be assured they’ll get where they want to go! 🏎️
