Trudy P Claspill Community Champion

Estimated time to read: 5 minutes TL;DR: Atlassian deactivates inactive free Jira and Confluence sites after 40 days, providing warnings on days 26 and 33, with permanent data deletion occurring on day 55. Users can prevent deactivation through UI activity and request data restoration within 14 days of deactivation via…

In each member's profile page there are some metrics displayed, such as Answers and Total Posts. https://community.atlassian.com/user/profile/326ffd46-464f-4bd4-ac58-0baf819abc3a And there is a separate page displayed if you click on the link for Total Posts with more metrics listed under Analytics and under Activity.…

A request comes in for a new custom field. It's specific: the name, the field type, which screens it should appear on. The requestor has done the diagnosis and the design work before ever contacting you. All that's left, as far as they're concerned, is to click "create." Every Jira admin knows what happens next. Approve…

Let us say I have a multi-select field that has values A, B, and C. If the field contains A, then execute actions 1, 2, and 3. If the field contains B, then execute actions 4, 5, and 6. If the field contains C, then execute action 7, 8, and 9. The actions may or may not be the same for each field value. For two of the…

Did you know that when you are using a Free Tier Confluence Cloud subscription it may be deactivated by Atlassian if you don't engage with it regularly? There is a timeline, warning emails, and actions you can take to avoid this deactivation. There is a limited period of time, just 14 days, after deactivation during which…

Estimated time to read: 5 minutes TL;DR: Atlassian deactivates inactive free Jira and Confluence sites after 40 days, providing warnings on days 26 and 33, with permanent data deletion occurring on day 55. Users can prevent deactivation through UI activity and request data restoration within 14 days of deactivation via…

Estimated time to read: 4-7 minutes TL;DR: Through Jira Cloud Automation you want to set a date field in a Jira work item to the date for a specific day of the week in a specified future week; i.e. set the Due date field to be Wednesday next week. The final smart value to use is {{if(now.format("e").asNumber.gt(3),…

I understand that JCMA will migrate Proforma in JSM DC projects. I want to know what happens to Proforma form configurations and Proforma submitted forms in Software projects during a DC to Cloud migration using JCMA. I understand that in Cloud the Proforma functionality was subsumed into the Forms functionality for JSM. I…

EDIT: The link type specified in the Branch has been modified based on article comments and retesting of the rule. EDIT (18 MAY 26): A new caveat has been added that for the date fields used there must be only one field by that name in the system, or you must reference the field by its custom field id. A question that has…

Let us say that: * A domain has been verified * It is set to claim accounts automatically * An Authentication Policy is configured to enforce SAML SSO through Okta * An IdP has been set up for Okta * The IdP has been linked to the Okta Authentication Policy * The client will SCIM provision users as needed to grant app…

Previously I was able to add new values to the Category field in Business projects (both team-managed and company-managed) by going to the List view, typing the value into the field of an existing issue, and selecting the value from the drop down where it was shown with the suffix "(new category)". I described this process…

Today is International Choreographers Day, which made me think of how much I appreciate the effort my ballet teacher puts into the choreography of our ballet class exercises. And that made me think about how good moving through those ballet exercises makes me feel. No matter what is happening in my day emotionally or…

Estimated time to read: 6 minutes TL;DR: To automate changing the Data Classification level of a Jira/JSM work item in Automation for Jira you can use the Send Web Request action with the Jira Platform REST API "issue" endpoint. Topic Prerequisites: * Atlassian Guard Premium is included in your environment. * Data…

I've been spending a lot of time recently learning about the features of Atlassian Guard Premium and explaining them to Atlassian customers. One customer asked about how they could block the export of work items containing sensitive data in Jira/JSM. We discussed the use of Data Classification levels ,(Guard Premium) and…

I am trying to confirm what permissions are required for a user to change the Data Classification level assigned to a Jira work item. So far I have not found the document that states that clearly.

(This is a resurrection of an older post from another community member: https://community.atlassian.com/forums/Jira-questions/Jira-automation-event-to-listen-to-satisfaction-comment/qaq-p/2882711) I want to get the CSAT rating, date, and any comment entered. I found information for getting these values through Automation…

I am attempting to recreate behaviour available with the Multi-Level Cascading app using Appfire Live Fields. The native Select List Cascading field supports just 2 levels. I want to create two SLC fields to mimic a single 4 level cascading select list. Has anybody done that? Let us say I have an SLC field "Levels 1 and 2"…

This is a follow up question for this post: Automation - How to know which transition was used? Regarding the answer provided by @Marc -Devoteam- You could use transition id The you could in the automation do a web request action…

I am working on a Jira DC to Cloud migration. For a project there is a request to prevent creation of sub-tasks after migration, but retain all the existing project data within the project. 1. We cannot remove the sub-task issue types from the project issue type scheme, since that would require changing or moving the…

An idiom, according to dictionary.com, is “an expression whose meaning is not predictable from the usual meanings of its constituent elements”. My favorite idiom is “jumping the shark”. It is used to describe a story, product, or company that introduces something new that clashes with or is an extreme exaggeration of its…

I am working with Jira/JSM DC 9.12.x We need to set a new Assets Object custom field that has been added to issues. My first thought was to use an Automation Rule. We have ScriptRunner, so we have the Lookup Assets action. I am successful using Automation to get the Asset I want, and the issue I want to update. I have not…

I am looking for app suggestions for Jira/JSM Cloud for moving an issue from one project to another. I know that it is not supported by Automation actions yet. https://jira.atlassian.com/browse/AUTO-549 I'm aware of the "clone & delete" method. It seems like that takes extra work to clone comments and attachments, and I…

Hello community friends, We have an environment of Jira 9.12.22 / JSD 5.12.22. We have added ProForma Lite to it. We are looking for a solution to export both Jira issue fields and the content of an attached ProForma Lite form in a single export format. There has been a suggestion that Better PDF Exporter for Jira DC could…