Esther Strom Community Champion

Discussions

    • How can I update a field value on the initial save/submission of a ticket?

      Somehow I've never needed to do this in 7 years as an admin... I've been asked to create a simple workflow with the following statuses: * Pending Supervisor Approval (which is the initial status of a newly-created issue) * Supervisor Approved * Supervisor Denied No problem. We have a custom user picker field on the screen…

    • JMWE validator logic - Jira expression

      I have a transition that needs validation before continuing. Because it's a bit more complex, I'm using JMWE with a jira expression. Unfortunately, my logic is turned around, and for the life of me I can't seem to get it correct. (I'm a long-time dev, so this is hurting my ego :) ) I have an issue type with a field called…

    • Admin - share filter with groups I'm not a member of

      I know there are other questions and answers regarding this, but all of them seem to be quite old. I am our Jira admin. I do realize that it's possible for someone to be a site admin and not have access to any projects, but in our case (and I suspect in many others), as the site admin, I'm also the one building projects…

    • Service desk audit logs - changes to organizations

      Is there any kind of audit log for changes made to organizations in service desk? We have a particular customer that was added to an organization who should not be in that org, and none of our service desk team can remember making the change.

    • How to access username who performed a transition?

      We want to be able to display the user who performed specific transitions in a saved filter to be used in a dashboard. I know I can do this by adding a custom field for each transition and adding a postfunction to populate that field with the current user, but is it possible natively without doing that? Obviously Jira has…

    • Admins - what do you do all day?

      I've been my company's Atlassian admin for 7 years now, but up until recently it was just a part-time thing that I did on top of my dev work. We were a small company with fairly simple needs. We were recently purchased by our biggest client, and now all of a sudden Jira is being opened to a much larger group. It's become a…

    • Confluence new media picker in Cloud not visible

      as anyone been able to use the new media picker annotations as described in this 3 month old blog post? I'm using the new editor, and I've uploaded an image. I do see some new buttons - instead of the old Size/Border/Properties buttons: I see these new alignment buttons below the image and sizing bars to drag on the sides:…

    • ScriptRunner enhanced search - advanced blockers search

      We're looking for a way to easily view blockers and blocked issues in our boards. I was able to set up two saved filters using enhanced search, one using "blocks" and one using "blocked by": issueFunction in linkedIssuesOf("project = DE", "blocks") issueFunction in linkedIssuesOf("project = DE", "is blocked by") The…

    • Epic creation from backlog not showing all fields

      We have added a number of fields to our Epic screen. We've noticed some odd behavior, and I don't know if it's a bug or if I've done something wrong. When a user (any user, including me as admin; this isn't limited to specific users) creates an Epic using the + icon in the left navbar, all fields are displayed in the form.…

    • Inconsistent service desk behavior with email responses (CLOUD)

      We have a service desk set up with a portal. We want users to create issues via the portal, so we have not publicized the email address, although it is set up to accept email requests. Here's what we're seeing. 1) A customer opens a ticket via the portal. 2) They receive the email notification ("we got it and are looking…

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