Kate Clavet-D'Amelio Atlassian Team

Opsgenie's list of out-of-the-box integrations is growing! We've recently added integrations with Auvik, Netdata, and Zebrium. Auvik is a cloud-based network monitoring and management software that enables you to automate complex and time-consuming network tasks. Easily forward Auvik triggers to Opsgenie to notify your…

Hello there Cloud Community members! Today, we’re thrilled to announce Jira Service Management, the next generation of Jira Service Desk. Jira Service Management touts advancements in IT service management (ITSM) designed to help your development and IT operations teams collaborate at high-velocity, so they can respond to…

Check out this short video to learn how more about how the integration with Opsgenie and Bitbucket works: https://www.youtube.com/watch?v=GfG6iSYiUEU Powered by a brand new connection between Atlassian's Opsgenie and Bitbucket teams can now troubleshoot incidents related to code deployments and quickly take corrective…

Check out this short video to learn how Incident Response works in JSM: https://www.youtube.com/watch?v=6bTKs5JOFYQ Watch the next video in this series - How do I manage problems in Jira Service Management? And learn more about Jira Service Management here.

Check out this short video to learn how to set up the Incident Management features in JSM: https://www.youtube.com/watch?v=oPk6OE-lGm4 Watch the next video in this series - How does Incident Response work in Jira Service Management? And learn more about Jira Service Management here.

Watch this brief video to learn how to use alert policies in Opsgenie to increase alert quality and reduce alert fatigue: https://www.youtube.com/watch?v=dsFh15mqggs Watch the next video in this series - How do I set up an email integration Learn more about Opsgenie here. 

Check out this short video to learn how Change Management works JSM: https://www.youtube.com/watch?v=ZLq6QKxt0KA Watch the next video in this series - How do I set up the Incident Management Features in JSM? And learn more about Jira Service Management here.

Learn all about how to set up and override on-call schedules in Opsgenie by watching this brief video: https://www.youtube.com/watch?v=pvj1Fw2-rxM Watch the next video in this series - How does the integration with Opsgenie and Bitbucket work? Learn more about Opsgenie here. 

Check out this short video to learn how to integrate Opsgenie and AWS CloudWatch, and use your ChatOps tool for alert response. https://www.youtube.com/watch?v=QbIBktuSz5A Watch the next video in this series - How do I use Alert Policies? Learn more about Opsgenie here. 

Check out this short video to learn how to manage requests in JSM: https://www.youtube.com/watch?v=zCLQWJi1IEA Watch the next video in this series - How does Change Management work in JSM? And learn more about Jira Service Management here.

Hello there Data Center Community members! Today, we’re thrilled to announce Jira Service Management, the next generation of Jira Service Desk. We designed Jira Service Management to help your development and IT operations teams collaborate at high-velocity, so they can respond to business changes and deliver great service…

Hi there! Is everyone psyched for Remote Summit 2020? I know I am. This year for the Summit Scavenger hunt I ordered a very special piece of surprise swag to send each participant who qualifies! Important: You must complete all the tasks listed below by April 6 to qualify. Here's what you need to do: 1. Attend/Watch the…

Hello there friendly community! I'm currently working on a guide for folks who are new to Incident Management, or want to improve their current Incident Management process. The TL;DR I'd love to see if you have any nuggets of wisdom to share that I might be able to include in the guide. Your advice would be attributed to…

Stora nyheter! We are excited to announce that Atlassian has acquired Mindville, an asset and configuration management company based in Sweden. Many of you are already familiar with Mindville. They develop Insight, a CMDB (Configuration Management Database) application built on the Jira platform, empowering IT…

Another exciting addition to our Incident Investigation view. Since April, we've made quite a few enhancements, you can read about them here. Our most recent enhancement means that when investigating deployments as the potential cause of an incident, you can now filter by any environment configured in your Bitbucket…

We’ve recently updated the way that users are mapped in the new Slack app for incident management. Before, users were mapped automatically based on their email address. This meant that a user’s email address for both their Slack and Opsgenie account needed to match for a seamless experience. Now users can be manually…

Thanks for making Remote Summit such a big success! As is typical of Summit, we announced a various enhancements and improvements to further support streamlined incident management. To be sure you don't miss anything, here's a rollup of all that's new in Opsgenie. This year we announced: * Incident investigation view,…

It's that time again, January flew by. But as usual we've got some fun updates for you. Incident Details Updates We've enhanced the incident details view so that you can easily see all the relevant information in one place. Additional details include: all relevant alerts, impact start time, impact end time, impact…

As we bring 2019 to a close I've been reflecting on how the Opsgenie Collection has grown. Although we haven't even reached one year old just yet, we've still achieved a lot. Here's a quick look at what's occurred: * Ask me Anything with @Serhat Can * Participating in the Summit Badge Challenge * The Opsgenie Badge…

It's the New Year, no one wants to look back! But we must still continue the monthly tradition of a rollup of what's new in Opsgenie to be sure that you don't miss a thing! Opsgenie partners with AWS Eventbridge You can easily deploy Opsgenie to your environments. Since Opsgenie and AWS Eventbridge are partners no…

We’re excited to extend this special joint webinar invitation to you as we’re joined by Dynatrace to demonstrate how Atlassian’s portfolio and Dynatrace can work together to reduce MTTA and MTTR. On March 19, 1 p.m. ET we'll cover: * An overview of Opsgenie’s powerful alerting and on-call management software. * An overview…

If you're already using Opsgenie for Incident Response, you know the importance of having the mobile app at your fingertips when something's broken. We're happy to announce that additional functionality for Incidents is now available in our mobile app. You can now view and manage the Incident Timeline from your mobile…

Hi there, we have a lot of exciting announcements this month, specifically around Dark Mode. You don’t want to miss out! Dark Mode for Mobile App is here! A few weeks ago, we announced Dark Mode Beta for the web app-now we are happy to let you know that a bright and eye-burning mobile device screen will not be a problem…

Hi there! We all know that incidents can be messy, but they happen. Managing your response and planning ahead can make a *huge* difference in the duration and chaos of an incident. We have a few webinars coming up that will help you learn ways to streamline your Incident Management Workflow. The first is our Introduction…

Happy Friday! :) The Opsgenie collection is still rather new but already off to a great start. We wanted to offer up a badge to you Opsgenie enthusiasts out there! So for June if you follow the instructions below you can earn the Opsgenie badge! To receive the Opsgenie badge you must complete the following three tasks: *…

Hi there! I can’t believe it’s that time again--time to cover all the exciting enhancements and integrations Opsgenie released this month. First let’s start with the big news: Zoom is now available as a video conferencing option in the Incident Command Center. This is a great option for those folks who are already using…

The ICC is part of the Incident Management and Enterprise Communications feature set in the Enterprise Plan. To use your Zoom account in the ICC, first go to the conferences tab from within your team and click create room. From the dropdown menu, select Zoom as the option. Please note, you must be the administrator of the…

Hi there! This is our second monthly digest. We've got some exciting things to talk about this month, including a customer favourite, Dark mode! Take a look to learn more and see various resources on each topic. Edge Encryption For those of you working with strict data privacy requirements, Edge Encryption might be a great…

Join us for a quarterly webinar where we discuss each new feature enhancement, integration, and change introduced to Opsgenie. We’ll briefly cover and demo the benefits of each change as well as answer any questions that you may have. This webinar will cover: * Release notes * Feature enhancements * New and updated apps…

Hi there! This is our first official monthly digest for Opsgenie. Since we've joined Atlassian, we've been making a lot of product changes and enhancements. That being said, it's a lot to keep up with! From now on, at the beginning of each month I'll run through the previous months enhancements, integrations, and releases.…