Kate Clavet-D'Amelio Atlassian Team

Hi there! I’m excited to offer our very first, out-of-the box Incident Management and AI Operations lab. The lab is completely self-serve and available 24/7. A brief intro video will level-set so that the hands-on exercises are easy to complete. We start at the very beginning with setting up on-call, routing rules and…

It’s 2026 and AI has truly arrived, so all the pain points of software development and service management are totally resolved, right? 🫠 Not quite… The pressure to innovate rapidly is higher than ever before. Teams have to deliver groundbreaking value to their customers round-the-clock, or risk getting left behind.…

👋 Hi all! We recently wrapped up the second episode of our AI series, “The Atlassian approach to AI-powered service” now available on-demand! Ben Costello, Principal Product Manager, AI, and I shared key insights from Atlassian’s 2025 State of AI in Service Management report, shed light on how Atlassian solves and…

In December we announced the Atlassian Operations Terraform Provider, that replaced Opsgenie's existing Terraform provider in Jira Service Management. Today we're thrilled to announce that you can now manage even more resources with Terraform. The Atlassian Operations Terraform Provider allows you to interact with Jira…

Hello there Community! You’ve probably already heard the good news that the alert, on-call and incident response features are now easier to access in Jira Service Management Cloud. We’ve reduced clicks and implemented thoughtful UI changes to make your operations work seamless. We started moving customers to the new…

Hi Community! I’m writing because I want to hear from you. We recently conducted our annual State of Incident Management report which surveys 500 employees working in dev and IT about their incident management processes. While proactivity has gone up since the previous survey, respondents cited 3 major pain points. Lack of…

Once you’ve signed up for a free trial, our setup wizard will guide you through the following steps: * Creating your profile * Setting up your team * Integrating with your monitoring tools * Integrating with your ChatOps tool * Testing your alert flow Teams are the core of Opsgenie’s structure, other steps included in…

We’re excited to announce that AI related resources, AI channel summary in Slack and AI incident timeline for Slack are now all generally available! AI related resources (previously referred to as AI Suggested Resources) During incident resolution, on-call engineers need to search for and find key information, understand…

Hi there! Folks new to Opsgenie sometimes can get a bit perplexed when setting up their Routing Rules and Escalation Policies. Especially if they’re used to using an excel spreadsheet for scheduling, a traditional NOC, or a call list. So for today, I figured a deep dive might be just what is needed. Opsgenie alerts are…

Did you know that we hold an introduction to Opsgenie webinar once a month? We give a high-level demo of Opsgenie and then hold a live Q and A. Since we often have many attendees, we can't get to all the questions live. Whatever we can't answer live we add in a post here in the Community. If you'd like to join us live, you…

What’s New as of May 21, 2020 Hi there! We recently made some changes to the way you can leverage Single-sign on and authorization within Opsgenie. Based on customer preference and feedback we introduced a new feature to allow you to switch between authentication types. Some customers prefer to use SSO through Opsgenie,…

Watch this brief video to learn how to set up an email integration in Opsgenie. The email integration can be setup with any tool or application that can send email, and it’s a great way to test the functionality of Opsgenie when starting a trial: https://www.youtube.com/watch?v=R5DckPcFhKo Watch the next video in this…

Hello Community! We’re excited to announce that Mindville Insight’s asset and configuration management capabilities will now be integrated into Jira Service Management Premium and Enterprise plans! If you already have Jira Service Management Premium or Enterprise, you can expect to see these new Insight capabilities in…

Hi there! It's been a while since we've had a what's new post and we have a lot to report on! Including: Deprecating the vertical navigation bar Team-level incident rules Postmortem API Critical alerts volume Keep reading to learn more. First let’s talk about deprecating the vertical navigation bar. We introduced the…

Thank you all for participating! I appreciate everyone who lent their time to me for this project! *** Hi there Confluence Cloud Admins! Happy Friday! 👋 First, let me explain exactly what I'm doing here. You may know me as a product marketer for Jira Service Management & Opsgenie. I've recently joined a rotational program…

This morning, Atlassian announced the acquisition of ThinkTilt, the maker of ProForma, a no-code/low code form builder with 700+ customers worldwide. ThinkTilt helps IT empower any team in their organization to quickly deliver great service and support to all their other employees. This is critical to delivering…

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan. https://www.youtube.com/watch?v=s__1J39-JDY This video takes a look at the 5 reasons to upgrade to Jira Service Management Premium,…

For those of you working with strict data privacy requirements, Edge Encryption might be a great solution when it comes to alerting and incident management. Edge Encryption for Opsgenie encrypts your data so that Opsgenie never receives the raw payload directly. You host the encryption app in your own environment, the app…

New Horizontal Navigation Experience We’re introducing a new navigation bar to Opsgenie. This new bar makes it easier for you to move through the Opsgenie app, faster. This change comes after the team evaluated customer feedback and extensive user-experience research. The clearly labeled buttons and menu at the top make it…

Check out this short video to learn how to manage problems in Jira Service Management: https://www.youtube.com/watch?v=doXc8fybKcE You can learn more about Jira Service Management here.

This article was co-authored by Gavin Cohen of Zebrium. Zebrium has a bi-directional integration with Opsgenie and is a machine learning solution for RCA. We all know the drill. 💤 You're fast asleep, then your phone blares and buzzes, violently waking you. Through blurry eyes you read, “AppDynamics Alert: latency threshold…

Are you newer to Opsgenie and wondering what it is? This video will take you through a brief explanation of how Opsgenie's powerful alerting and on-call management can empower your Dev and IT teams to respond and resolve incidents faster. https://www.youtube.com/watch?v=-DVPvKVqb6c Opsgenie features are available as part…

Update! The High Velocity Badge Contest concluded on December 31. Thanks for participating! Look for more opportunities to earn badges related to Jira Service Management near Team 2021 (formerly Summit). Best, Kate **** Hi all! To celebrate the Jira Service Management collection we're introducing the High Velocity badge!…

Hello there Server Community members! Today, we’re thrilled to announce Jira Service Management, the next generation of Jira Service Desk. We designed Jira Service Management to help your development and IT operations teams collaborate at high-velocity, so they can respond to business changes and deliver great service…

We’re excited to announce that our new integration with Snyk is currently in beta! Snyk is a developer-first security solution that helps organizations use open source and stay secure. Integrate Snyk and Opsgenie to notify your team immediately when Snyk detects a licensing or vulnerability issue. How does it work? When…

Based on your feedback and usage metrics we've changed the look of the Incident Command Center (ICC) as of February 10, 2021. You'll see the newer interface once you open a new ICC Session. In addition to a cleaner look and feel the redesign includes: * Easily accessible screen-sharing, video, and mute buttons on the…

This list was inspired by some recent chats that I've had with newer Opsgenie customers. Sometimes people get stuck doing something a certain way, or are forcing solutions to work together because of legacy, lack of budget, or "this is the way it's always been done" etc. When that happens, sometimes the features we use in…