Kate Clavet-D'Amelio Atlassian Team

Hi @Matthew Sinclair ! Thanks for letting me know, unfortunately it's an organization default to filter out gmail addresses for many of our forms. I've sent you a link to your gmail that should allow you to view the lab, using your preferred (gmail) address. Hope you enjoy!

Looking forward to seeing you there @Dave Rosenlund _Trundl_ ! (And everyone of course 😁)

Hi @Kenyon Barnette ! Thanks for the question. The short version is, while the guidance is to change to Jira Service Management endpoints as soon as possible (because you will have to eventually) we don't have a date to share yet for when the Opsgenie end points will stop working. 

Hi @Kenyon Barnette ! We have no plans at this time to deprecate the Opsgenie email addresses. Once you finish the merge, the Opsgenie addresses will continue to work. You can change to the Jira Service Management emails if you'd like to of course. But allow me to restate that the Opsgenie addresses will continue to work…

Hi @Scott Wright after you've completed the move and Opsgenie goes into read only, your team will need to shift to use the Jira mobile app to acknowledge alerts. Here's a link to the documentation that outlines all the steps:…

Hi @Ian Cervantez ! Thanks for trying to lend a helping hand here. Allow me to clarify a few things. Customers like Robert who are using Opsgenie standalone are not part of the group of customers being told to move and their Opsgenie will not enter read only mode in February 2025. Customers who are using Opsgenie and Jira…

Hi there @Robert Jerina , thanks for reaching out. In addition to the general emails sent out to all customers affected by the price increase, Opsgenie customers on plans like yours received an in-app notification explaining the specifics of the increase to their account. It looks as if you are on a “legacy plan” which…

So glad you enjoyed it @Susan Waldrip ! Thanks for the feedback and for taking the time to attend! 

Hi @Jules Cuijpers thanks for sharing your feedback! I've passed along your interest in having this functionality available in different request types to the product team, if we have any updates to share I'll let you know. 

Hi @Christof Hurst thanks for explaining. Jira Service Management's on-call and alerting functionality automatically trigger responder alerts for the services they're responsible for with the intention of saving time during the remediation/response process. Since it sounds like you're looking for a way to manually do this…

Hi @Christof Hurst Thanks for the question! If you're on the new streamlined UI (cloud only) that we're talking about above, you'll be able to trigger alerts from Jira Service Management Incidents using Sync. Here's a link about that: https://support.atlassian.com/jira-service-management-cloud/docs/what-is-sync/ Hope that…

Hi @Daniel ! Thanks for the question. We're making some navigation changes to both Jira Cloud and Jira Service Management Cloud. While for Team Europe '24 we used that new nav in a lot of our materials it's currently in an Early Access Program. We don't have a sharable release date for General Availability just yet but,…

Hi @Wade H thanks so much for your question, yes I think the way to approach this would be through automation. How are you populating the drop down list in the portal? Thanks! Kate 

Hi @Connor thanks for your question! At this time we don't have external services built in Jira Service Management the way they work in Opsgenie. While there are not plans to build it at this time, External Services is one of the features we're monitoring feedback on if enough customers are interested we will prioritize…

Hi @Lothar and thanks @Kevin Patterson for your answer! The timeline that you see is the timeline given to merge to the new experience. It does not mean that Opsgenie standalone will be shut off at that date, it just means that your individual instance will be read only at that point because you have moved to the new…

Hi @Nathan thanks for your question and your interest in our new Streamlined operations experience! The incident management UI shown in that link is available to all Jira Service Management customers. There is no EOL planned for Spring 2025, the date you're referring to is probably the date that we gave bundled customers,…

Hi @Adam thanks for your comment. That depends on a couple of things, based on your comment it sounds like you're using Jira Service Management and Opsgenie bundled together, is that right? If so, we are slowly rolling out this UI to customers. If you are using Opsgenie and Jira Service Management bundled together we are…

Hi @Kay when you set the parameters in the integration did you confirm that the parameters to create an issue were met? Also did you confirm that the integration is turned on? (these may seem obvious but are things that are often missed). 

Hi @Armitha Reddy Toorpu Ceema thanks for your note :). If you go here: https://www.atlassian.com/software/jira/service-management/pricing and look in the standard column under "Incident and Problem Management" you will see what is included for standard. Note that each feature, has more explanation if you click on it. Like…

Hi @Aaron Hunt 👋 and thanks @Eugenio Onofre ! To add to what Eugenio wrote our goal is to continue to strengthen the IT Operations experience in Jira Service Management as part of our holistic ITSM solution. While this Opsgenie alerting and on-call functionality has been part of Jira Service Management for a while, we…

Thanks for having us, we had such a great time and had fun getting to see you all!🥳

Right back atcha @Jimmy Seddon !🙃

I too am more of a cake person, and didn't have a chance to celebrate Pi day. But if I did, my go to pie would be key lime with meringue on top! recipe and photo credit

Great news! I can't wait for re:Invent! 

Such amazing work @Monique vdB and team! Way to go!

Hi @Dominik Siekierski Opsgenie is a cloud solution, but can connect to your on-prem solutions by using Opsgenie Edge Connector. This page has more information: https://www.atlassian.com/software/opsgenie/it-alerting-for-onprem Have a great day! Kate 

What an amazing wrap-up, so nice to see all this in one post!😃

Hi there @Stanislav Ptáček @[deleted] , @Geoff P and @Sri Kumar Thanks for reaching out. This is still under discussion, while from the outside it seems simple due to the way everything will work on the back end it's a bit involved and I don't have an update to share just yet. Best, Kate 

You can also set up a chat here if that's preferable: https://calendly.com/kateclavet/confluence-onboarding-chat-1 Happy Wednesday everyone! :) 

Thanks so much everyone! I so appreciate your interest. I'll be emailing each of you today with a link to set up a chat :) Have a great day! Best, Kate