Gabriela - LeanZero Atlassian Partner

Hi @Michele Conklin, Atlassian has an open suggestion for this, TRELLO-783 "Show card covers in Calendar View" (https://jira.atlassian.com/browse/TRELLO-783), and its description says that card covers aren't shown in the Calendar today. For keeping several projects apart on one calendar, I'd look at the Workspace Calendar…

Hey @dpensato, I found that this is now a known bug, TRELLO-1920 (https://jira.atlassian.com/browse/TRELLO-1920), which describes label filter URLs that redirect you to the unfiltered board. It's in Gathering Impact with no fix version yet, and your test with colour names fits the same bug, so I'd vote on it and watch it…

Hi @Guy Chapman, I went through the Cloud docs, and they describe the Dependencies tab as tiles only, with no list mode, hover text or summary setting I could find: https://support.atlassian.com/jira-software-cloud/docs/what-is-the-dependencies-report-in-advanced-roadmaps/ When you select a tile, the documented option is…

Hi @erik_telepovsky, I searched the public JSDCLOUD tracker for this, including csmRequestDetailsQuery and the stale request details wording you described, and I couldn't find a matching bug. Arkadiusz's question is the one that matters here, because if the values you saw belong to a request this customer can't access,…

Hi Omid, From your screenshot it looks like you're on Jira Data Center and not Cloud, and this overlap is a known one: JRASERVER-35510 (https://jira.atlassian.com/browse/JRASERVER-35510) says that "When you have many products that stay at the top bar, the Create issue button is overlapped by the Quick Search box." It was…

Hey Magdalena, Thank you for testing that on your phone. The same download on mobile data with Wi-Fi off rules your network out. Since it hits every user, every browser and every file type you tried, it now looks like something on Atlassian's side for your site, and only Atlassian Support can look at that. Before you raise…

Hi @Brett Haffener, Zoom and Slack already work on Jira Service Management Cloud incidents through the chat and video tools, so you don't need Microsoft Teams for this. The incident's Details section has a Zoom field with Create meeting and a Slack field with Add channel, and both need a bit of admin setup before the…

Hi Reggie, On Jira Cloud you shouldn't have to touch it, as long as your Jira default user time zone is set to a city or region and not to a plain GMT offset. Atlassian's KB for this exact case says that "When set to Region GMT, daylight savings changes are not reflected", while a location such as Vancouver keeps the time…

Hi Magdalena, Since it's every user, in every browser, starting on the same day, the thing you all share is your company network, so I'd test that before you raise anything. Ask one person to open the page on a personal phone or personal laptop on mobile data, not a work laptop, because the security agent on a managed…

Hi @Ryo Kadota, if you're still seeing that message on your Timeline now that the incident Arek linked has been resolved, there are two board-side causes I'd check before changing anything else. The first one I'd look at is whether the Rank field has been hidden in the field configuration your project uses, because when…

Hi Jamie, I'd expect your agent to ask you to confirm once before it creates the ticket, but asking you the same question over and over isn't normal. Atlassian's agent actions page says it asks for confirmation before tools that change data, and that Jira work items sometimes need more input from you when there are…

Hi Jessica, thanks for the extra context, because the formulas change what I'd suggest. I'd keep the complex scoring in Excel for now and bring only the result into Jira, since Jira Product Discovery's write-your-own formula works with plain arithmetic on fields and I couldn't find any IF or lookup functions there…

Hi Nicolás, Thanks for these, and sorry it took me a week to come back to you. I think both filters are a good way to look backwards until the transition conditions are in, and the status names match what I saw on our template. Swap OPS for your own project key. If your space is an older one that still sends approvals…

Hi Matthew, I haven't found a public report of anyone with this exact setup getting paged through JSM, so it's documented on both sides but I can't point you to proof in the wild. You can still test the JSM half without breaking anything, because the integration URL carries its own API key…

Hi Brad, Artyom's notes on index 0 and 1-4 cover a URL that starts badly, but index 11 points somewhere else. That message format comes from Java's URI parser, which only reads text as a scheme when a colon shows up before any slash, so a string that really starts with https:// can fail only at index 0 to 4. That means the…

Hi Matthew, since Twilio is the one rejecting the call, the cleanest native route I can see is to let Twilio raise the alarm and send it into JSM. Error 21216 is Twilio's code for a call it blocked before connecting it, and one of the causes on that page is a +1 call without an approved Primary Customer Profile. That fits…

Hi @Aviantiscai, With Strip quotes on, JSM keeps only the text above the reply marker, which is the line of dashes it puts in your notifications, and the docs say "We use this series of dashes and hyphens to process comments when a customer replies to a notification". So when I see your whole thread landing in the comment,…

Hey @Markus Landin, thanks for testing all of that so quickly. It jumps in Chrome, Edge and Safari alike, and Or and Kristin are seeing the same thing. So I don't think it's your setup. Atlassian logged a bug on 29 October as JRACLOUD-99995 (https://jira.atlassian.com/browse/JRACLOUD-99995) where the view "snaps or jumps…

Hi @David Hansen, incognito still failing mostly rules out extensions and cached data, so I'd look at the connection dropping for a moment or at the browser itself. Trello's doc says that while you're disconnected "any edits that you make to your Trello cards will not be synced or saved to your boards", and a box shows up…

Hey @Sébastien RATEL, sorry this one's still giving you trouble. I tried your exact layout on a test site today, blank person cells included, and all three weeks landed for both epics on each clean run, even with your dd/mm headers and a French-style CSV. So no confirmed fix from me yet. Since you've uploaded more than…

Hey @Giselle Cubillos, sorry, you were asking about the open cards and I drifted onto the Done ones instead. JRACLOUD-99211, the ticket Arek linked, describes Atlassian swapping the red date for a small warning icon, though your PDSUP card doesn't even show that icon, and I couldn't find a board setting for how the date…

Hi Sébastien, Good to hear the users match now, and that fits what I saw on a test site today, where a user with no Jira access on the site wasn't matched even by his exact name. For the epics, my test went the other way from yours: a bare epic key from the same space and the epic's summary both matched, while a story key,…

Hey @Giselle Cubillos, thanks for coming back on this, and sorry, I got the Done part wrong earlier. I tested again today on a company-managed board, and a card in Done without a Resolution still shows the warning icon, so only a Resolution removes it. That also means duedate < now() AND resolution is EMPTY in your card…

Hi Kevin Lee, What I'm taking from this video is the event example. I explain Jira to non-technical teams quite often and I usually start with a software project, which loses half the room before the board is even on the screen. Planning an event, with the venue, the budget, the catering and the invitations as tasks moving…

Hi Giselle, If you go with Martin's card colour query, I'd add a status condition to it, because duedate < now() on its own also matches cards that are already in Done, since they keep their old due date. I checked this on a test site today and the Done cards don't get the new warning icon, so I'd use a query like duedate…

Hi Paul, You lose the order because the clone branch runs on all your stories at once, and the branch doc says "Branches on multiple work items (such as 4 sub-tasks) will run in parallel with no guarantee one will finish before the next one starts." When I put a Lookup with ORDER BY Rank in front of the branch, the lookup…

Hi Markus, While you check Sarah's question, there's a way to rank tickets on Cloud that skips the long drag down the backlog. The Rank a work item page (https://support.atlassian.com/jira-software-cloud/docs/rank-an-issue/) says you can select the work items while holding Shift or Ctrl, right-click, pick Move work item…

Hi Michael, It isn't the data center timezone, because the date literal in the JQL is read in the rule actor's timezone. I tested this on my test site, where the Automation for Jira actor matched the site's Default user time zone. Your log shows the other half of it, because {{triggerIssue.created.jqlDateTime}} is rendered…

Hi @Silke Fröndhoff, I'd add one detail to Arek's answer, because the check you'll run into is the email domain and not the way your account arrived from Entra. When I read the Jira guest page, it says "To qualify as a guest, the user’s email domain must not match any domains associated with your organization, affiliates,…

Hi Raúl, thanks, and no, I haven't. Everything I've seen of it happened on my test site, so I can't tell you how often it bites on a real tree. There's no ancestors smart value, but you can chain {{page.parent.parent.id}} even though the docs don't list it. Join {{page.parent.id}}, {{page.parent.parent.id}} and so on into…