Gabriela - LeanZero Atlassian Partner

Hi Raúl, I hadn't seen a team run it, so I built the rule on my test site today, and the fixed group turned out to be the smaller problem. I was wrong on that part, since Restrict page took two groups in one action and also offers "Current user in flow" and "Flow initiator", so what you can't get is a per-page value like…

Hi Raúl, the Cloud doc at https://support.atlassian.com/confluence-cloud/docs/add-or-remove-page-restrictions/ confirms that edit doesn't inherit the way view does. On my test site, a page I moved under an edit-restricted parent stayed editable, and one I moved out of a view-restricted tree became visible again, so the…

Hi @Tia Wagstaffe, A Jira form on its own can't do this. The share your form page (https://support.atlassian.com/jira-software-cloud/docs/share-your-form/) describes Open access as "Only people with a Jira license who are able to log in to your Jira site", and Atlassian closed the bug report for this case, JWMCLOUD-537, as…

Hi @Anthony Guzman, I'd change that entry to the bare domain, so https:// followed by forms.cloud.microsoft and nothing after it. If your embed code uses the older office.com Forms address, I'd add that host as a second entry too, because it redirects to forms.cloud.microsoft and both hosts have to be allowed. I tested…

Hi Rinkesh, thank you for checking the history, so we know the conversion did run on that page. I'm afraid there's no opt-out. I couldn't find any setting, feature flag or tenant option that lets the old macro show Jira Cloud work items again, and neither Atlassian's announcement nor their update on this offers one.…

Hi Rinkesh, I think both messages are simply what the cloud editor now shows for an old Jira macro that the conversion missed, because your first one even says the items come from Jira Cloud, and going by the announcement those pages should have been converted for you. There's one documented way that happens, and you can…

Hey Likhita, I went looking for official wording behind what Sarah said, and I found two Atlassian tickets that I think are useful to have in your migration notes. CLOUD-11907 lists exactly her approach as Atlassian's own workaround: "Install the apps on the destination instance, run the copy product data and then…

Hi William, you don't need to share a screenshot for this one, because I reproduced it on my own test site. Anwesha is right that it's the space icon, and Atlassian's page on space logos says it "appears at the top of the space overview"…

Hey @IT Support, thanks for retesting on a fresh site, and sorry I missed that you already had app admin. You were right not to join Confluence. Atlassian's setup page says the knowledge base stays free while zero users have Confluence product access, and for same-site Confluence it only asks for JSM project admin…

Hey @IT Support, yes, /confluence-kb is the right page, and on my test site the /knowledge-base address also redirects to Details, so you're looking at the correct screen. I walked the same flow there. After Create or link existing content and Next, you should get a "Connect to Confluence" screen with Select site, a…

Hi @Heinrich Bärhausen, I rebuilt your rule on a test site earlier today and ended up with the same order Sami describes, with the Re-fetch right before the rename, so that part should carry you. A small note on .last for tomorrow. If you leave Sprint empty in the Clone like Sami suggests, the clone held a single sprint in…

Hi Summer, I tried this on a test site, and since there's no real meeting on a test site I filled your bracket with a data-warehouse migration project there and asked Rovo to look the project up itself. It took nineteen steps to read every work item with its history and the links between them, and it traced the chain from…

Hi Sebastian, Thanasis covered the missing setting, so I tried the participants route on a test site today with the members looked up live, which means you don't have to keep a fixed list. My rule ran on Work item commented with {{comment.internal}} equals false, did a Send web request GET to…

Hey Mike, sorry about that, my line on switching it off only works if your site got the new board through the beta, and I should've said it might not have. The one you're looking for is under Settings > System > Beta features, called "New board experience for company-managed spaces". If neither of your two has that name,…

Hey @Ann Ivey, I don't have a CSM site to test this on, so this comes from reading Atlassian's docs, but I think I can see why yours stays at 0. The JSM page Matthew quoted ties the count to the request form, where articles are suggested as the customer starts entering a summary, and "If the customer selects the suggested…

Hey @Beau Herger, sorry, my earlier answer sent you the wrong way. I told you OAuth 2.1 was the only documented method and that TWG_TOKEN and TWG_USER weren't in the docs, but the changelog has mentioned them since 1.0.3 in May, and 1.0.23 (2026-07-10) spells it out: "use TWG_TOKEN environment variable for non-interactive…

Hey @Michel Marcoux, sorry it's still coming back empty. I tried it on a test site with centralized user management, and a filter shared only with a group did return issues for a service account in that group, whether I added it through the REST API or through Add to group in admin, so it isn't a general limit on service…

Hey Nico, I tried this on a test site and got the same thing, with the input under your three-line description sitting lower than the one under the two-line description. There's one setting I couldn't find in the docs: click into a table cell in the JSM forms builder, open the small arrow menu on the cell, and under…

Hey Mike, thanks for running the two-space test, and it's the same new board change that took the Release button away on your other thread. I tried it on a test site with the "New board experience for company-managed spaces" beta on, and on a single-space board the View settings picker found a native Number field but…

Hi Mike, on top of what Thanasis said, the workaround shouldn't be permanent. Atlassian is bringing the action back: JRACLOUD-99853, "Restore the "Release" action on Kanban boards", is already In Progress (https://jira.atlassian.com/browse/JRACLOUD-99853), and Matt Di Berardino from Atlassian commented earlier today on the…

Hi Ritesh, on top of what Thanasis said, there's also a way to do it from the UI without any API call. The old Manage Attachments page still works on Cloud and it deleted a stuck file for me on a test site today: https://<yoursite>.atlassian.net/secure/ManageAttachments.jspa?key=<ISSUE-KEY> Each file there gets its own bin…

Hi William, ha, thank you for being so honest about it! The manifest part doesn't surprise me at all. Same wall for us. Before Mihai tuned it, the model would happily invent its own manifest format and import packages that don't exist, and what helped most was keeping Atlassian's validator in the loop, so it gets told…

Hi William, thanks so much, and sorry it took me a few days to get back to you! A 9B on an older Dell is a really nice data point, I had honestly assumed people needed far beefier machines before a local model felt usable for anything like this. I'd love to hear how it copes with longer prompts if you end up pushing it…

Hi Hari, Those emails come from the email domain setup under Organization settings > Emails > Email domains, the one Arek mentioned, and it's a separate feature from the domain verification you'd use to manage Trello accounts. Atlassian checks the DNS records for that email domain every 24 hours, and while one or more of…

Hi Tori, I built one on our test site called Support Queue Triage, and it reads the open requests in a test service desk and suggests a priority, which tickets are the same problem, what's missing, and a first customer reply. I kept it read-only: its knowledge is that one space, its tools are Search with JQL, Get work item…

Hi Karel, the lane per parent you're seeing comes from the board's Group setting, so what you want is a board that only pulls in the Model building subtasks and has grouping turned off. In a company-managed space you can edit the board's filter to something like project = X AND issuetype = "Model building". If it's…

Hi Kaitlyn, Yes, that's expected, and those pages are still in the space. Atlassian's homepage doc covers it: because the Content section of the space sidebar displays children of the space overview, it may not display the same pages it did before you changed it. Your automation created those folders and pages under the…

Hey @Normann P_ Nielsen _Netic_, thanks for coming back with what you tried, and sorry I tucked the single node part right at the end of my answer. On a single node Remember me isn't enforced by default, so seraph.confluence is only there for the people who ticked Remember me when they logged in. Everyone else who's logged…

Hi Kassegnin, Yes, the option you picked gives your customers this for new requests, if your space's own switch is on too. I tried it on a test site, portal only. It's Space settings > Access > Customer permissions > Customer sharing > "Allow customers to share requests with organizations they are a member of", and with it…

Hi Harry, that status move isn't part of the comment; it normally comes from an automation rule JSM creates with the space, "When a comment is added → update the status", so I'd open it under Space settings > Automation and read its audit log for one request that stayed put (on a space older than Aug 2021 it may be…