Tomislav Tobijas Community Champion

Awesome! The team should get back to you soon, but in case it gets delayed or you don't hear back from them within 2 business days, just let me know here and I'll try to bring someone from the forums team to check it out.

@Emily Webber just click on that button Need more help? to continue filling out the form. This Provide the related URL… field is optional anyway. 👈 Take a look here to check how to raise the request: …I've also recently put together a step-by-step guide on contacting Billing & Licensing Support, in case you have trouble…

Hi @Emily Webber Sorry to hear about this, especially since your business relies on those Loom videos! 😕 If I got it right, you've already reached out to the support email mentioned in the suspension notice? Have you also tried contacting Atlassian's Billing & Licensing Support directly? I've also recently put together a…

Hah, totally agree! 😄 Between work and the Community, I think we already spend more than enough time in the Atlassian universe (at least I can say that for myself 😅). Adding another layer like this one probably isn't doing our mental or physical health any favors either. Speaking from experience! 😂

Hi folks, this topic is now closed as the discussion has become outdated. Please check our Rules of engagement regarding closing threads and necroposting. If you need further assistance, feel free to open a new question. 👈 Cheers, Tobi

Hi folks, this topic is now closed as the discussion has become outdated. Please check our Rules of engagement regarding closing threads and necroposting. If you need further assistance, feel free to open a new question. 👈 Cheers, Tobi

Hey @Sherrie Morici Buckmeier Interesting case 👀 Are you using web version or Mac app? Or maybe mobile app? I've never experienced this but it might depend on which browser you're using. 🤔 Have you tried switching to a different one or using incognito mode/window to see what that looks like? Or, if you have anyone else…

I’d like to give a shout-out to @Maya Sutton, @Loren Siegel, @Morbhen Rattray and @Mateo Gil de Bernabe for listening to my idea for this series, encouraging me to share it, and helping it take shape. Special thanks to Mateo for taking the time to review it all! 🙂 P.S. Maya, that Lovable app you showed me at Team ’26…

Hey @elena.kalinskaya — quick update: I've talked with support and we've created a separate feature request/tracker for this: CONFCLOUD-85385: Ability to mention and tag Guest Users in Confluence Databases 🆕 Feel free to vote on this, leave a comment and set yourself as a watcher to receive notifications about updates.…

Hmm 🤔 Have you tried reaching out to Atlassian Support? My colleague who was checking this out didn't find anything specific, although they had some kind of email integration so they suspect that was/is the issue. 🤷

@Sai Nallapaneni as I've replied above: Just to clarify this (and I'll get back to the other reply in a bit), creating new Bitbucket Cloud bugs or suggestions directly in JAC is restricted to Atlassian staff. 👈 If you're on a paid Bitbucket Cloud plan (Standard or Premium), I'd recommend contacting Atlassian Support with…

Hey @Silas Ribas Martins , There have been a couple of similar reports in the past, and in some cases, the workspaces were just deactivated rather than permanently deleted. 👀 Could you check the following? All workspaces: https://bitbucket.org/account/workspaces Deactivated workspaces:…

@nboreddy but which API endpoint and authorization token are you using within the Send Web Request? If you're using the personal API token then that's the reason why you're seeing what you're describing 👈 You could maybe explore using service accounts for this. Rebekka did a great series on those > see A Guide to Service…

Hi @Karl Samson , Just to add to what James and Habib have already mentioned, if you're referring to the Custom Charts for Jira Marketplace app, I believe this should be possible, as the app is pretty flexible 📊 Without playing around and testing this particularly, I'd also recommend reaching out directly to the vendor…

Hi @forkey , Just to quickly add something here — since you've already tried different browsers, networks, and site names, there are a couple of alternative approaches you could try. Create an organization first, then add Jira Create a new (empty) Atlassian Organization and add a new app/site from there. [toggle]…

Hey @Dean Hewson , That's a bit of an older thread you're looking at 👀 Any chance you can visualize (use a dummy example) what you're trying to achieve? As far as I'm aware, the Filter by label macro doesn't currently provide an option to display excerpts inline with page links. 🤔 Since you mentioned that this worked…

Hi, Just to add to the previous answer, updating the workflow will prevent this from happening in the future, but it won't automatically correct the Resolution field for existing work items such as KRMC1-39 and KRMC1-40. 👈 For those existing work items, you/your Jira admin can either: Move them out of Done and back to Done…

@Corina Baltazar just to add to Matthew's reply, Atlassian has an official guide covering exactly this situation: Recover a Workspace or board when the admin is gone 📚 One important thing to mention is that Trello Support cannot directly change Workspace administrators for security reasons. 👈 Since you mentioned that…

Hi @Sukanya Janaki, Regarding the missing invitations, one possibility is that the affected email addresses have ended up on Atlassian's email suppression list, which can happen when previous emails have bounced. 📤 I'd suggest checking the following: Ask the affected users to check their spam/junk folders and verify that…

Hi @Alison Ramsey , Sorry to hear you're still being charged after cancelling your subscription! 🫤 I'd recommend reaching out directly to Atlassian's Billing & Licensing Support team, as they'll be able to investigate the charges, verify whether your Trello subscription was properly cancelled, and assist with any potential…

Hi m8, Just to add to this — There is an existing feature request for exactly this functionality: BCLOUD-19771 – Add ability to manually invoke a prune/GC clean-up from the Web UI. I'd recommend voting for and watching that suggestion to help demonstrate interest. Cheers, Tobi

Hi Sai, Just to clarify this (and I'll get back to the other reply in a bit), creating new Bitbucket Cloud bugs or suggestions directly in JAC is restricted to Atlassian staff. If you're on a paid Bitbucket Cloud plan (Standard or Premium), I'd recommend contacting Atlassian Support with your findings and reproduction…

Hi @Malera_Philippe_CH-Vevey , Just following up on the suggestions above. Have you managed to resolve this issue using the suggested PlantUML scaling options? If not, could you confirm which app provides the Diagram macro in your Confluence instance? If it's a third-party Marketplace app, I'd recommend contacting the…

Hi @James Chai Have you tried creating the Jira site directly through Atlassian Administration, under an existing organization, rather than through the third-party app authorization flow? Alternatively, you could try creating a new organization/site through the standard Jira signup process and see if that works. Official…

Hi @Malika , Since the app works on your own Jira site but fails on other installations, I'd suggest checking a couple of things: 👀 Installation context: Are you generating a separate Forge web trigger URL for each Jira site? Web triggers are associated with a specific app installation. If the automation on another site is…

Btw, I also found a couple of related feature requests that might be worth watching: JRACLOUD-95504 – Export field utilization configured at the project level JRACLOUD-92944 – REST API endpoint to retrieve custom field usage across projects Neither covers all your requirements, particularly historical trends, but both seem…

Hi @Muthupandi Murugesan, Just to add to Caner's suggestions, have you considered exploring Rovo or the MCP Server for this? It might be interesting to see whether AI could help retrieve and compare custom field configurations across projects, potentially reducing the need to manually consolidate everything. I'm not sure…

Hi @Aleksandr Duk, Just to add to Arek's response, another option worth exploring is the (relatively) new Home dashboards. 👀 Additional support reference: Create and manage dashboards They offer more flexible reporting and allow you to combine Jira data with Confluence content through Smart Links. It won't directly address…

Hi @erum s , Just to add to what Matthew mentioned, there's one more requirement worth checking: at least one Organization Admin needs to use a verified business email domain (e.g., name@yourcompany.com). Rovo cannot be enabled for organizations registered with public email domains such as gmail.com or outlook.com. You can…

Hi @Sandra Rocha, Could you please clarify what you're trying to achieve? Do you have a specific question about Trello boards or any other Atlassian product/app? A few more details would help the community better understand your question and point you in the right direction. 🙂 Cheers, Tobi