상태필드는 완료로 되어져 있는데 해결필드는 해결되지 않음이라고 표시됨

Question

KRMC1-39,40 의 경우 업무가 완료되어 상태를 완료로 바꾸었는데, 해결되지 않음으로 나오고 있습니다. 이부분을 해결됨으로 변경을 하고자 하면 어떻게 해야 하나요?

Tomislav Tobijas · Answer

Hi,

Just to add to the previous answer, updating the workflow will prevent this from happening in the future, but it won't automatically correct the Resolution field for existing work items such as KRMC1-39 and KRMC1-40. 👈

For those existing work items, you/your Jira admin can either:

* Move them out of Done and back to Done after correcting the workflow configuration (provided the appropriate transitions are available).
* Configure a temporary workflow transition that sets the Resolution field without changing the current status.

You can also use the following JQL to identify other affected work items:

statusCategory = Done AND resolution is EMPTY

Atlassian has documented both procedures here 📚:

* Configure resolutions in a Jira workflow
* Edit resolutions in closed Jira issues
* Best practices on using the "Resolution" field in Jira Cloud (recommended)

You can also use automation to create a flow that sets the Resolution value on green work items. 🤔

Hope this helps!

Cheers,

Tobi

us5536511 · Answer

I ran into this exact thing in Jira Cloud too. Status and Resolution are two separate fields, so moving an issue to Done doesn't set the Resolution by itself unless the transition into Done does it. I would ask your Jira admin to check that transition, since it needs to set the Resolution field, either on its screen or with a post-function, for the issue to show as Resolved.