How the Jira calculate user license

Question

Hi,

I am working in company which has many users license. So I am stuck with problem.

We have Crowd application which has 364/500 active users. In the other hand we have Jira application which has 497/500 active users. When I check active user in Jira database it shows me 1240 user is active. So I am curious how this calculation works? Jira users are being provided via Crowd application so is that possible to have user numbers are more than Crowd? I think there is a problem in here. Maybe in the previous years some users were deleted from Crowd and it did not effect in Jira db?

Do you have any idea about that?

Regards,

Berkay

Nic Brough -Adaptavist- · Accepted Answer

Stop looking at the database, it is not designed for any form of reporting, and unless you understand how to work out the complex queries you need to build your questions, you are wasting your time.  Your 1240 is nonsense and useless to you because you don't know what you are looking at.

497 is the number of people who can log in to your Jira system - they are all in one or more of the groups that can log in (see Global permissions to see the "can use" groups and admin groups), and they have not been made "inactive" in your user system.