How to migrate tickets from Jira Help Desk to ConnectWise Help Desk

Question

Hello,

My company use ConnectWise as Help Desk system and we are planning to start using Jira Help Desk, the problem we are having is that we want to keep both systems, one for Engineering tickets(Jira) and the other one for IT tickets such as network issues, new hardware, etc(Connectwise).  Assuming that I want all the tickets to come through Jira, is there a way to send IT tickets from Jira to Connectwise automatically?

Thanks in advance.

Sandy Soler · Answer

Thanks for your reply. I will try what you suggested : )

Shawn Masters · Answer

Not too familiar with Connectwise....

Check to see what forms of input Connect will accept...

I.E:

SMTP - have Jira email the ticket to connectwise

RestAPI - use a webhook to generate a ticket

etc.

Also found some related articles after some searches...

https://community.atlassian.com/t5/Answers-Developer-Questions/Connectwise-and-integration-with-JIRA/qaq-p/516313