nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Is there a way to recalculate SLAs on closed tickets?

Al Gresto

My company had their SLAs set up incorrectly for about three months. I recently changed them to the correct settings, making all current and future SLAs correct. The problem is, we now how 3 months worth of bad data in the old SLAs. Is there a way to recalculate the SLAs on these past 3 months of tickets that are closed (i.e. cancelled or resolved)?

Accepted answers

Jimmy Van (GLiNTECH)

If you adjust your SLAs, Jira will ask to recalculate your SLAs retrospectively, easy as that

You'll get a prompt when you save and it will say:

Save SLA changes

You changed your SLA configuration. Confirm your changes and we'll recalculate your project's SLAs.

Review all changes

Modified goal(s):
- JQL: issuetype = Incident, Goal: 6h, Calendar: Sample 9-5 Calendar
- JQL: issuetype in ("Service Request", "Service Request with Approvals"), Goal: 12h, Calendar: Sample 9-5 Calendar
- JQL: All remaining issues, Goal: No target, Calendar: 24/7 Calendar (Default)

All comments