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My Jira Account Deactivated

MrDo

Due to my university commitments, I haven't been able to log into my Jira account for a while. I received an email informing me that my account has been deactivated. My last commit was 4 months ago, so I didn't expect it to be deactivated so quickly. Is there anything that I can do for that?

I couldn't find the section where I should write to support.

Accepted answers

Trudy P Claspill

Hello @MrDo

When you say your "Jira account" do you mean the Jira site; i.e. https://<name>.atlassian.net/jira ? And if so, was it a Free tier subscription?

If so, Atlassian has a policy to deactivate Free tier subscriptions that are left dormant for 40 consecutive days. There are warning emails and a final email on the date of deactivation. Data is retained for only 14 days after deactivation and then the data is permanently deleted such that Atlassian can no longer recover it.

For full details about the timeline of this process you can refer to this article that I recently published:

Atlassian Jira/JSM/Confluence Free Tier Inactivity & Data Deletion Timeline

The email you received saying your subscription was deactivated and to contact Atlassian soon would've been the date of deactivation.

If your last login to the site was 4 months ago then you are long past the 40 days of inactivity and 14 days following that during which the data is still available.

If you want an authoritative answer from Atlassian contact Atlassian Billing, Licensing, & Pricing Support for assistance. Select the options Your account and Reactivate a subscription.

Good luck!

All comments

Viswanathan Ramachandran

If it's your personal account that was deactivated? then log in using the email associated with the deactivated account, enter your password, and in the next prompt select "Cancel Deletion" to reactivate it.

If it's a subscription/site then go to admin.atlassian.com/billing, select your billing account, go to the Subscriptions page, select the Inactive tab, find the subscription and select Reactivate.

If your account is managed by a university or organisation and if you have a managed account, your org admin can activate your account again. So, it's worth reaching out to whoever manages Jira at your university or organisation.

Trudy P Claspill

Hello @MrDo

When you say your "Jira account" do you mean the Jira site; i.e. https://<name>.atlassian.net/jira ? And if so, was it a Free tier subscription?

For full details about the timeline of this process you can refer to this article that I recently published:

Atlassian Jira/JSM/Confluence Free Tier Inactivity & Data Deletion Timeline

The email you received saying your subscription was deactivated and to contact Atlassian soon would've been the date of deactivation.

If your last login to the site was 4 months ago then you are long past the 40 days of inactivity and 14 days following that during which the data is still available.

If you want an authoritative answer from Atlassian contact Atlassian Billing, Licensing, & Pricing Support for assistance. Select the options Your account and Reactivate a subscription.

Good luck!

Edward Harry

If your Jira account was deactivated because it hasn't been used recently, I’d check the deactivation email carefully first, as it should usually indicate the reason and what options are available.

For support, you can try the Jira support portal and select the option related to account access or deactivation. If the Jira account is connected to your university, it may also be worth contacting whoever manages your university's Jira access, since they may be able to reactivate it.

Four months of inactivity does seem fairly short, though, so I’d definitely contact support rather than assuming the account is permanently gone.

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