Linking Companies from Atlas CRM does not fill the Company field anymore

Question

Hi community,

starting from Today 12:00 PM CEST (UTC+2) the Company field on our Jira issues does not get filled with the company name, when linking a Jira issue with an Atlas CRM company.

Was there a change that we didn't know of?

We have several Automations checking the state of the company and requiring it not to be empty.

Of course we can work around it, but would be nice to see, if there was a change in the behavior between Jira and Atlas CRM.

Kind regards,

Flo

Jannick · Accepted Answer

Hi Flo,

Jannick from the Avisi Apps team here!

We did do a release earlier this morning 11:34 AM CEST that involves the Jira Custom Fields. We are so sorry that you are running into issues after this release.

We will be actively investigating the issue and working towards resolving it. Could you perhaps raise this issue inside our servicedesk: https://avisi-support.atlassian.net/servicedesk/customer/portal/10/group/37/create/53 than we can continue our conversation there.

Kind regards,
Jannick
Avisi Apps

Jannick · Accepted Answer

Hi Flo,

We've deployed a fix for this issue. All new links will be properly synced again.

The issues that did not have a link will have to be manually updated (remove the link and add the link again).

Again, we are sorry for this regression.

Kind regards,
Jannick
Avisi Apps