I am using jira free version...and after added 11th user my plan changed to standard...I have removed the additional user now...still not able to access my account back.
Please help.
Thanks
@Futurristic
Follow the guidance in this article you might have not removed them from the product: https://community.atlassian.com/t5/Jira-Software-articles/How-to-Downgrade-Jira-Software-from-Standard-to-Free/ba-p/2045188
Hello @Futurristic ,
Good day! Welcome to Atlassian Community
As @Brant Schroeder mentioned, the article outlines in detail how to switch from Standard to Free plan. I hope that helps,
Incase you are still encountering issues, share us your cloud site URL and we will create a ticket on your behalf for the Billing team to assist.
Thank you
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