Hello!
Our company has been using JIRA to pull from our company email inbox to create new Jira tickets for about a year now. But this morning, new tickets created via email are not showing up in the relevant queues.
But the tickets ARE being created. Looking at the email log, it not only shows a ticket was created in the proj-I mean, Space, it also has a ticket number and a clickable URL link. When that link is clicked, it brings me straight to the newly created Jira ticket.
But this ticket (and all newly created email tickets since) are not showing up in either the default queue or in a new filter queue with 0 filter words. This should automatically show ALL the tickets in the Space - today's newly created tickets are not showing up in either queue.
However, going to the ticket via the URL link (which only I as the Admin can see - our users are not seeing any new tickets in the all tickets queue!), assigning the ticket and unassigning it, the ticket will NOW show in any queue that it should be in, including the queue with 0 filters that shows all tickets in the Space.
I have already tried disconnecting and reconnecting the email in the email settings area - same results.
Appreciate any constructive thoughts on this odd behavior.
Thank You kindly and be well!
