List with linked tickets from different projects

Question

During PIRs, we occasionally generate actions which require work from data or software engineers; in these cases, we should have generated a Jira ticket in the relevant project and linked it to the service request in the SD project. I need a list of these tickets (including both SD tickets and the linked project tickets)

Rahul_RVS · Answer

Hi @Martina Petkova

Welcome to the community !!

As suggested by everyone, if you are open to try out a mktplace solution, you can have a look at our app,

Issue Hierarchy

The app allows you to view your Linked Issues (and all its details)  in a tree view and as a dashboard gadget as well. In the hierarchy view you can view the % progress of your linked issues as well. The app sums up the time spent / story points at each parent level. You can also group it by assignee and filter the issues only for a particular sprint. Do give it a try.

Disclaimer : I am one of the app team member

Danut M _StonikByte_ · Answer

Hi @Martina Petkova,

Welcome to the Atlassian community!

Another solution is to display this info in a Jira dashboard by using a dashboard gadget. You could use the Jira's Filter Results gadget to list the issues from a filter along with their linked issues. Unfortunately, this gadget does not also display the status of the linked issues.

If you need also the status of the linked issues to be displayed, then you will need an app from Atlassian Marketplace. If you want to try an app, our Great Gadgets app offers a Work Breakdown Structure (WBS) gadget that can display the linked issues along with their current status.

Instructions on how to configure this gadget can be found here: https://community.atlassian.com/forums/App-Central-articles/How-to-Visualize-Linked-Issues-and-Their-Status-in-Jira/ba-p/3150240

Danut.

Trudy P Claspill · Answer

Hello @Martina Petkova

In the Search For Items feature you can search for the issues in the SD project, change the view of the results to List, and add the column for Linked Issues. That will show the keys for the issues linked to the SD issues.

If you want a list that shows the details for the linked items then you will need a third party app that extends the capabilities of JQL.

Natively you can create a JQL statement to get the issues linked to only one specified issue using the linkedIssues() function

https://support.atlassian.com/jira-software-cloud/docs/jql-functions/#linkedWorkItems--

You would have to use multiples of those statements plugging in the key for each SD ticket manually to get all the linked issues.

If you want to be able to filter for a list of SD issues based on some criteria, and then get all the linked issues also for that dynamic list of SD issues, that would take a third party app like ScriptRunner Enhanced Search, or one of the others that extends issue search capabilities. Do you have any such apps, or are you open to acquiring such an app?