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How to reset SLA

Is possible to reset SLA back to zero using Automation?

Is possible without using plugin?

Accepted answers

Hello @Mar

You can't really reset it to zero. You can pause it instead. In your SLA when creating it, there are Conditions and from there you can see pause time counting.

All comments

Hello @Mar

You can't really reset it to zero. You can pause it instead. In your SLA when creating it, there are Conditions and from there you can see pause time counting.

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