Jira Email Notification Issue

Question

Hello,

I am not receiving any email notifications from Jira when I am mentioned in an issue or when a ticket assigned to me is updated. Could you please investigate this issue?

Thank you.

Prachi Bolar · Answer

Hello,

You may also refer to this https://support.atlassian.com/jira/kb/troubleshooting-why-an-internal-jira-user-did-not-receive-a-notification-in-jira-cloud/ to further check details on why you are not receiving emails

Thank you,

Prachi

Prachi Bolar · Answer

Hello.

Welcome to the Atlassian Community

I understand that you are not receiving emails. I suspect this is due to the email suppression

We have a community post that can help you to un-suppress emails. Please find the posts below

https://community.atlassian.com/t5/Jira-articles/Unblock-user-invites-to-Jira-with-our-new-unsent-invitations/ba-p/2698025

https://community.atlassian.com/t5/Jira-articles/Unblock-users-in-Jira-with-our-new-unsent-email-audit/ba-p/2724433

If the you are still unable receive  , request you to reach out to support here: https://support.atlassian.com/ so that we can further check the account.

Thank You,

Prachi

Valerie Knapp_gp7rpj · Answer

Hi @Rajae Bakkali , thanks for your post.

Please reach out to someone in your Jira site to help you with this. We cannot help very much as we don't access your instance to be able to see your settings.

Best wishes