I am trying to setup workflow so that when an object is created it sends an email to the person who created the object. As I can't seem to be able to do this out of the box (I have another thread Send email to creator of object when object created going) I'm trying a workaround by having a field in the object that will capture the email and use that field to populate the Recipient field. When I create the object and select myself in the User Picker custom field (Asset Owner) it successfully creates the variable and the email goes out as expected. When I use select someone else OR someone else creates an object the automation is unsuccessful and throws an error (the object is created successfully though) Note: The Actor in the Rule details is "Automation for Jira" Any ideas why this error is occurring?

Hi @Trevor de Souza Then the variable you are creating has no value, so this is why your receive a fault, as no action can be taken.

When I add a log action in between I get no output

Can you add log action in between, and see what that delivers in the audit log

nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Assets automation when object created

Trevor de Souza

I am trying to setup workflow so that when an object is created it sends an email to the person who created the object. As I can't seem to be able to do this out of the box (I have another thread Send email to creator of object when object created going)

I'm trying a workaround by having a field in the object that will capture the email and use that field to populate the Recipient field.

Asset Register Workflow.png

When I create the object and select myself in the User Picker custom field (Asset Owner) it successfully creates the variable and the email goes out as expected.

When I use select someone else OR someone else creates an object the automation is unsuccessful and throws an error (the object is created successfully though)

Asset Register Workflow Error Message.png

Note: The Actor in the Rule details is "Automation for Jira"

Any ideas why this error is occurring?

Accepted answers

All comments

Trudy P Claspill

Hello @Trevor de Souza

What are the details of your Create Variable step?

Can you add a Log action after that to log the value of the Variable and the smart value you are using to set it?

Marc -Devoteam-

Hi @Trevor de Souza

Can you also provide the details of the Edit attribute step?

Trevor de Souza

Hi @Trudy P Claspill

This is the Create variable step. When I add a log action it successfully logs my email address but when I select my name from the User picker, but when I pick someone else, the log does not display any email address.

Create Variable.png

Trevor de Souza

@Marc -Devoteam-,

Edit object attribute below.

Edit Object Attribute.png

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

cloud

automation

jira-service-management-cloud

jira-service-management

assets