My company uses the support ticket widget to allow our user base to submit issues. Its great we can edit the questions and field names etc.
The problem is, we cannot edit/update the "Your contact e-mail" field. Why??
I need this to say 'Your Business Email" or something like this. This is a clear example of if you aren't crystal clear, your users will get it wrong. they often put in their personal email, non-related to the account, which ends up being a big issue. or, even worse, across multiple tickets they use different personal emails.
This gives our support agents much confusion on which account to service, all because we cannot edit this field. Does anyone know where i can edit this; hopefully I am just overlooking it?
See here where there is no field for email:
